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Results of the Financial Insights 2008 Consumer Payments Survey

Published by: IDC

Published: Oct. 1, 2008 - 19 Pages


Table of Contents


Table of Contents

Financial Insights Opinion

In This Report

Methodology

Situation Overview

Survey Results: Different Trends

Figure: Payment Methods Used in the Past Three Months

Year-over-Year Results

Closed-Loop Gift Cards Continue Decline

Consolidator Bill Payment Still in the Lead

Figure: Comparison of Consumer Usage Rates, 2003 and 2005-2008

Figure: Use of Single-Merchant and Multimerchant Gift Cards in the Past Three Months, 2003 and 2005-2008

Figure: Use of Consolidator Bill Payment in the Past Three Months, 2003-2008

Benefit Cards and Payroll Cards Stumble

Figure: Use of Payroll and Benefit Cards in the Past Three Months, 2003 and 2005-2008

Online Payment Security Cards Continue to Increase

Figure: Revised Use of Online Security Card in the Past Three Months, 2003 and 2005-2008

Highway Toll Tags - Where Are They Going?

Figure: Use of Contactless Cards in the Past Three Months, 2003 and 2005-2008

Contactless Cards Continue to Grow

Usage of Contactless Cards by Household Income

Figure: Use of Contactless Cards in the Past Three Months by Household Income

Reward Points as Influencer to Use Cards

Figure: Comparison of Reward Point Influence, 2007 and 2008

Figure: Use of Card with Reward Points as an Influencer by Household Income

Future Outlook

Essential Guidance

Actions for Financial Institutions

Actions for Vendors

Learn More

Related Research

Synopsis

Abstract

This Financial Insights report summarizes the key findings of the survey of 807 respondents, aged 18 and older, conducted in June 2008 by Financial Insights. This report follows similar surveys conducted in 2003, 2005, 2006, and 2007, providing an important trend analysis.

"Consumers continue to express their desire for effective payment methods," according to Dana Gould, Financial Insights senior research analyst, Payments. "Survey results should provide financial institutions with valuable guidance in developing their payments strategies."



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