The Enterprise Communications Market Outlook: Key Trends and Market Forecasts to 2012

Published by: Business Insights

Published: Aug. 1, 2008 - 168 Pages

Table of Contents

Enterprise communications: Trends and market forecast to

Executive summary

Enterprise mobility: User adoption trends

Enterprise mobility: The competitive landscape

Enterprise mobility: Market size and forecast

Voice/data convergence: User adoption trends

Voice/data convergence: The competitive landscape

Voice/data convergence: Market size and forecast

Unified communications: Market analysis & recommendations

Chapter 1 Enterprise mobility: User adoption trends

Summary

Market context

Technology overview

Fixed mobile convergence

Mobile enterprise applications

End-user requirements

Security

Drivers and inhibitors

Drivers for mobility solutions uptake

Inhibitors to mobility solutions uptake

Mobility investment trends

Future plans for investment in mobility solutions

Future investment plans by geography

Future investment plans by vertical

Future investment plans by company size

Enterprise mobility purchasing patterns

Channel preference by company size

Preference for outsourcing

Purchasing decision-maker

Conclusions

Chapter 2 Enterprise mobility: The competitive landscape

Summary

Competitive landscape

Vendor share of mind

Market leader analysis

Technology

User Sentiment

Market impact

Conclusions

Chapter 3 Enterprise mobility: Market size and forecasts

Summary

Market opportunity

By geography

By technology

By vertical

By enterprise size

Conclusions

Chapter 4 Voice/data convergence: User adoption trends

Summary

Market overview

Market drivers and inhibitors

Drivers

Inhibitors

Voice/data convergence penetration and investment

By technology

By geography

By vertical

By enterprise size

Voice/data convergence outsourcing

Conclusions

Chapter 5 Voice/data convergence: The competitive landscape

Summary

Competitive landscape

Vendor share of mind

By region

Market leader analysis

Technology

User sentiment

Market impact

Conclusions

Chapter 6 Voice/data convergence: Market size and forecasts

Summary

Definition of technologies

Market opportunity

Market sizing

By technology

Greenfield investments

By geography

By vertical

By enterprise size

Conclusions

Chapter 7 Unified communications: Market analysis and recommendations

Summary

Definition of technologies

Market overview

Technology evolution

Advanced features

Contact centers

Customer impact

Drivers and inhibitors

Drivers

Inhibitors

Competitive landscape

Vendor share of mind

Instant messaging share of mind

Market strategy

Recommendations

APPENDIX

Definitions

Index

List of Figures

Figure 1.1: Cellular technology evolution

Figure 1.2: Key benefits of mobility technology

Figure 1.3: Key benefits of mobility technology

Figure 1.4: Enterprises’ largest IT projects by technology

Figure 1.5: Greenfield investments in mobile technology, 2008

Figure 1.6: Future plans for investment in mobility solutions

Figure 1.7: Mobile technology penetration by geography

Figure 1.8: Future investment plans for mobile solutions by geography

Figure 1.9: Mobile technology penetration by vertical

Figure 1.10: Future investment plans for mobility solutions by company size

Figure 1.11: Enterprise mobility purchasing patterns by channel

Figure 1.12: Enterprise mobility purchasing patterns by geography

Figure 1.13: Enterprise mobility outsourcing plans by geography

Figure 1.14: Enterprise mobility purchasing decision

Figure 2.15: Overview of enterprise mobility vendor technologies

Figure 2.16: Enterprise mobility vendor share of mind

Figure 2.17: Market leader analysis: Technology

Figure 2.18: Market leader analysis: User sentiment

Figure 2.19: Market leader analysis: Impact

Figure 3.20: Enterprise expenditure on mobility solutions, by geography ($m)

Figure 3.21: Enterprise expenditure on mobility solutions, by technology ($m)

Figure 3.22: Mobility solutions penetration

Figure 3.23: Enterprise investment in mobility solutions, by vertical ($m)

Figure 3.24: Enterprise investment plans in mobility solutions, by vertical

Figure 3.25: Mobility solutions penetration by enterprise size

Figure 3.26: Expenditure on mobility solutions by enterprise size ($m)

Figure 4.27: Voice/data convergence penetration, 2007

Figure 4.28: Enterprise investment plans for voice/data convergence over the next two years, by technology

Figure 4.29: Enterprise investment plans for voice/data convergence over the next two years, by technology

Figure 4.30: Enterprise investment plans for voice/data convergence solutions, by region

Figure 4.31: Enterprise investment plans for voice/data convergence solutions, by vertical

Figure 4.32: Investment plans for voice/data convergence solutions, by enterprise size

Figure 4.33: Enterprise purchasing preferences for voice/data convergence solutions

Figure 4.34: Enterprise purchasing preferences for voice/data convergence solutions, by region

Figure 4.35: Enterprise plans for outsourcing voice/data convergence, by region

Figure 5.36: Voice/data convergence vendor share of mind

Figure 5.37: Voice/data convergence vendor share of mind, by region

Figure 5.38: Market leader analysis: Technology

Figure 5.39: Market leader analysis: End-user sentiment

Figure 5.40: Market leader analysis: Market impact

Figure 6.41: Global market sizing for voice/data convergence solutions, by technology ($m)

Figure 6.42: Plans for Greenfield investments in voice/data convergence

Figure 6.43: Enterprise expenditure on voice/data convergence, by geography ($m)

Figure 6.44: Enterprise technology priorities

Figure 6.45: Greenfield investment plans by vertical industry

Figure 6.46: Greenfield investment plans by enterprise size

Figure 7.47: Unified Communications technology evolution

Figure 7.48: Enterprise deployment of IP Telephony

Figure 7.49: Perceived drivers of Unified Communications

Figure 7.50: Perceived inhibitors of Unified Communications

Figure 7.51: Unified Communications: Vendor share of mind

Figure 7.52: Enterprise Instant messaging: Vendor share of mind

Figure 7.53: Enterprise UC purchasing preferences

Figure 7.54: Key decision makers for purchasing enterprise UC

List of Tables

Table 1.1: Which technology area accounted for your single biggest IT project in 2007?

Table 1.2: Which of the following mobility solutions do you currently have or use? Which would

you prioritise for investment in the next 6 months?

Table 1.3: Future plans for investment in mobility solutions

Table 1.4: Mobile technology penetration by geography

Table 1.5: Future investment plans for mobile solutions by geography

Table 1.6: Future investment plans for mobility solutions by vertical

Table 1.7: Future investment plans for mobility solutions by company size

Table 1.8: What is your preferred approach to buying mobility technologies?

Table 1.9: Enterprise mobility outsourcing plans by geography

Table 2.10: Please pick two firms which you believe to be ‘leaders’ in enterprise mobility

Table 3.11: Enterprise expenditure on mobility solutions, by geography ($m)

Table 3.12: Enterprise expenditure on mobility solutions, by technology ($m)

Table 3.13: Greenfield investments in mobility solutions, 6 months

Table 3.14: Greenfield investments in mobility solutions, 6-24 months

Table 3.15: Mobility expenditure by vertical and region 2008 ($m)

Table 3.16: Expenditure on mobility solutions, by enterprise size ($m)

Table 4.17: Ranking of objectives of convergent communications strategy

Table 4.18: Inhibitors to convergent communications strategy

Table 4.19: Enterprise investment plans for voice/data convergence

Table 5.20: Voice/data convergence vendor share of mind

Table 6.21: Penetration and investment plans for enterprise voice/data convergence solutions

Table 6.22: Enterprise expenditure on voice/data convergence solutions, 2007-2012 ($m)

Table 6.23: Enterprise expenditure on voice/data convergence, by geography ($m)

Table 6.24: Voice/data convergence expenditure by vertical and region 2008 ($m)

Abstract

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