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China Business Process Outsourcing 2008-2012 Forecast and AnalysisPublished by: IDC Published: Aug. 1, 2008 - 39 Pages Table of ContentsTable of Contents IDC Opinion In This Study Methodology Situation Overview Business Process Outsourcing Versus Processing Services China Business Outsourcing Market Overview 2007 Market Dynamics BPO Market Overview by Key Horizontal Business Functions Figure: China Business Process Outsourcing Market Share, 2007 Market Overview by Key Horizontal and Vertical Business Processes Figure: China Processing Services, 2007 Competitive Analysis Competitive Landscape Figure: IDC Definition Mapping Contact Center Outsourcing Analysis Data Management Processing Analysis Vendor Profiles China Data Group Company Overview Target Markets CompuPacific International Company Overview Target Markets Digital China Financial Software Company Overview Target Markets NorthKing Company Overview Target Markets Sunyard Company Overview Target Markets VXI China Company Overview Target Markets 95 Teleweb Company Overview Target Markets Future Outlook Forecast and Assumptions Forecast Assumptions Table: Key Forecast Assumptions for the China Business Outsourcing Market, 2008-2012 China Business Process Outsourcing and Processing Services Market Forecast China Business Process Outsourcing Services Market Forecast Figure: China Business Process Outsourcing Services Revenue, 2007-2012 Table: China Business Process Outsourcing by Key Horizontal Business Functions, 2006-2012 (US$M) Table: China Business Process Outsourcing Spending, 2007-2012 (%) China Processing Services Market Forecast Figure: China Processing Services Revenue, 2007-2012 Table: China Processing Service by Key Horizontal Business Functions, 2006-2012 (US$M) Table: China Processing Service Spending, 2007-2012 (%) Market Trends Services Industrialization Combination of IT and BPO Both Bottom-Up and Top-Down Business Strategies Will Take Effect Market Context Table: China Business Process Outsourcing Service, 2005-2012: Comparison of June 2007 and June 2008 Forecasts Figure: China Business Process Outsourcing Service Growth, 2005-2012: Comparison of June 2007 and June 2008 Forecasts Table: China Processing Service, 2005-2012: Comparison of June 2007 and June 2008 Forecasts Figure: China Processing Service Growth, 2005-2012: Comparison of June 2007 and June 2008 Forecasts Essential Guidance Learn More Related Research Definitions Business Outsourcing Business Process Outsourcing Services Processing Services Distinction Between Business Process Outsourcing and Processing Services Key Horizontal Business Functions Horizontal Versus Vertical Business Process Outsourcing Human Resources Training Customer Care Finance and Accounting Procurement Outsourcing Billing Card Processing Claims Processing Loan Service Payment Processing Policyholder Service Processing Data Management Processing Synopsis AbstractThis IDC study presents an annual update to the five-year forecast for China's business process outsourcing (BPO) and processing services markets. Identified in this study are market opportunities of five key business functions (i.e., procurement, finance and accounting, customer care, training, and human resources) and seven vertical processing services (i.e., bill processing, card processing, claims processing, data management, loan service, payment processing, and policyholder processing) in China. An overview of the competitive landscape is also provided as are recommended strategies for service providers. "In its early stages, the China BPO market will struggle with market acceptance and service quality," says Vivian Yu, senior research analyst, Software and Services Research, IDC China. "Compared with the processing services market, which reached $1.68 billion in 2007 and is expected to reach US$4.11 billion by 2012, the China BPO market (i.e., the customer care, finance and accounting, human resources, training, and procurement segments) totaled $1.06 billion and is expected to increase to $2.93 billion, with a CAGR of 22.6%, for the same period." Get Full Details About This Report >> |
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