A Farewell to Cars: American Consumers and Customer Care Providers in a Homeshored Summer Romance

Published by: IDC

Published: Jul. 30, 2008 - 1 Pages

Table of Contents

Abstract

This IDC Flash looks at the apparent spread of "homeshoring" from providers of customer care to consumers as well. During America's long, hot summer of 2008, Seattle-based online retailer Amazon has reported that quarterly net income doubled on a 41% rise in revenue, helped by higher operating profit margins. Amazon, despite lowering prices on many goods so as to spur purchases during a significant economic downturn, also reported a rise in the operating profit margin to 5.3% of total sales from 4.0% a year ago.

About MarketResearch.com
MarketResearch.com is an online aggregator selling over 300,000 market research reports, company profiles and country profiles from over 700 research firms. Our reports will provide you with the critical business and competitive intelligence you need for strategic planning and marketing research. Coverage includes the US, UK, Europe, Asia and global markets.