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European BPO Pulse: October to December 2006

Published by: IDC

Published: Mar. 6, 2007 - 17 Pages


Table of Contents


Table of Contents

In This Update

Summary of the Fourth-Quarter 2006 BPO Trends

BPO Investment Trends:

Contracts Tracked

Figure: BPO Spending Trends, 4Q05 and 4Q06

Quarterly Activity Comparison

Figure: European BPO Quarterly Spending Trends, 1Q05 to 4Q06

Year-to-Date BPO Goes From Strength to Strength

Figure: BPO Spending, 2005 and 2006

Figure: European BPO - Average TCV Quarterly Trend, 1Q05 to 4Q06

Figure: European BPO - Annualized Booking Value ($M)

BPO Category Analysis

Figure: BPO Category Split 4Q06, October 2006-December 2006 (Number of Contracts)

Geographical Focus

Figure: BPO Deal Country of Signing 4Q06, Number of Deals

BPO Industry Activity

Figure: BPO Deal by Industry: 4Q06 (Number of Contracts and TCV $M)

Vendors Winning in the Fourth Quarter

Figure: Which Vendors Win in the Fourth Quarter of 2006?

Other Developments in the BPO Market in the Fourth-Quarter 2006

Mergers and Acquisitions

Northgate Acquires Link HR Systems

Northgate HR Acquires Edis Partnerships

Fujitsu to Acquire TDS AG

Major BPO Contracts Signed in the Fourth Quarter of 2006

October 2006

LogicaCMG Awarded Five-Year BPO Contract by European Commission

HP Signs Seven-Year BPO Contract With Imperial Chemical Industries (ICI)

Capita Wins Three-Year Contract With Transport for London

SKF Signs Capgemini to Seven-Year F&A BPO Deal

Croydon Borough Council Selects Liberata in Five-Year Deal

Accenture Wins BPO Contract From Pitney Bowes

November 2006

Vertex Financial Services Extends Outsourcing Contract With Gartmore

Northgate HR Signs Five-Year HR BPO Deal

Atos Worldline Wins Three-Year Contract With Cineworld UK

Rhodia Awards IBM and ADP Two Seven-Year HR BPO Deals

SBS Extends BPO Contract With Barclays

CDS Wins Print Management Services Contract With MoD

BBC Outsources F&A Functions to Xansa

December 2006

Swindon Borough Council Selects Capita in 10-Year BPO Deal

Capita Health Solutions Signs Agreement With BT

Capgemini Wins Seven-Year F&A Contract With Tetra Pak

Arinso Enters Agreement With Delta Lloyd Group

Nipuna Services Ltd. Signs Contract With 4K Animation Ltd.

Astron Wins Seven-Year Document Management Contract With ING Groep

Learn More

Related Research

IDC's Top 100 European Outsourcing Deals in 2005 (Doc #RI06N, May 2006)

Abstract

This document is about European BPO Pulse: October to December 2006

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