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Worldwide CRM Applications 2008 Vendor Shares: Oracle and SAP Dominate the TopPublished by: IDC Published: Jul. 18, 2008 - 19 Pages Table of ContentsTable of Contents IDC Opinion In This Study Methodology CRM Applications Market Definition Marketing Automation Web Activity Analysis Sales Customer Service Situation Overview The Worldwide CRM Applications Market in 2007 Table: Worldwide CRM Applications Revenue by Vendor, 2005-2007 ($M) Historical Market Values and Exchange Rates Table: Exchange Rates, 2003-2007 (%) Performance of Leading Vendors in 2007 Performance by Geographic Region in 2007 Table: Worldwide CRM Applications Revenue by Region, 2005-2007 ($M) Figure: Worldwide CRM Applications Revenue Share by Region, 2007 Performance by Operating Environment in 2007 Figure: Worldwide CRM Applications Revenue Share by Operating Environment, 2007 Future Outlook Essential Guidance Learn More Related Research Methodology Synopsis AbstractThis IDC study provides the market sizing for the worldwide CRM applications software market in 2007. It also provides the revenue shares along with the future market outlook and guidance for CRM software vendors. "Organizations can offset the impact of reduced workforces and resource restrictions precipitated by the economic conditions by judiciously adding CRM automation to key areas such as sales productivity and eservice." - Mary Wardley, research vice president, CRM Applications Research Get Full Details About This Report >> |
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