|
|
Worldwide Customer Service Applications 2008 Vendor Shares: Economic Uncertainty Will Drive Service ApplicationsPublished by: IDC Published: Jul. 18, 2008 - 15 Pages Table of ContentsTable of Contents IDC Opinion In This Study Methodology Customer Service Applications Market Definition Situation Overview The Customer Service Applications Market in 2007 Table: Worldwide Customer Service Applications Revenue by Vendor, 2005-2007 ($M) Historical Market Values and Exchange Rates Table: Exchange Rates, 2003-2007 (%) Performance of Leading Vendors in 2007 Performance by Geographic Region in 2007 Table: Worldwide Customer Service Applications Revenue by Region, 2005-2007 ($M) Figure: Worldwide Customer Service Applications Revenue Share by Region, 2007 Performance by Operating Environment in 2007 Figure: Worldwide Customer Service Applications Revenue Share by Operating Environment, 2007 Future Outlook Essential Guidance Learn More Related Research Methodology Synopsis AbstractThis IDC study provides the market sizing for the worldwide customer service applications software market in 2007. It also provides the revenue shares along with the future market outlook and guidance to CRM software vendors. "Customer service applications are poised to play a significant role in the uncertain economic environment. The first line of defense is in customer retention requiring organizations to augment their service capabilities beyond telephone to include comprehensive eservice solutions." - Mary Wardley, research vice president, CRM Applications Research Get Full Details About This Report >> |
|
|||
|
About MarketResearch.com
|
||||