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Targeting Customer Management Services in High-Tech

Published by: NelsonHall

Published: Jul. 1, 2008 - 54 Pages


Table of Contents



1. Definitions

2. The Future of CMS in High-Tech

3. Market Size and Growth

4. Customer Requirements

5. Vendor Market Shares

6. Vendor Targeting and Service Offerings

7. Geographic Patterns

8. Near-shore/offshore Delivery

9. Critical Success Factors and Vendor Positioning

Abstract

This report analyzes the use of customer management services by organizations in the high-tech sector

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