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Business Trends: Global Insurance Technology Trends, 2008 (Customer Focus)

Published by: Datamonitor

Published: Jun. 30, 2008 - 70 Pages


Table of Contents


ABOUT DATAMONITOR
OVERVIEW
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Introduction
Scope of this report
Research and analysis highlights
Key reasons to read this report


Abstract

Introduction

This report is the result of Datamonitor's annual global survey of 200 decision makers within insurance companies. Overall, IT spending is projected to perk up in 2009, with much of the focus on improving operational efficiency and enabling great direct sales and service.

Scope
  • IT budgets and technology drivers and strategies
  • Recent trends in insurance business operations, including claims, policy administration, distribution and outsourcing
  • Life, non-life and multi-line carriers are represented
  • Geographic scope covers Asia Pacific, Europe and North America 17 countries in total
Highlights

Overall, IT spending should be more robust in 2009 than it is today. The concern, however, is that the budget increases do not keep pace with inflation.

SOA is increasingly becoming a core cost savings strategy, and it is projected to be a more accepted strategy than core systems replacement.

Small insurers (fewer than 1,000 employees) are aggressively investing in the online channel, whereas 58% of large insurers are planning to increase investment in agents and intermediaries.

Reasons to Purchase
  • The Business Trends Survey provides the latest primary research and comprehensive understanding of IT and business trends within the insurace sector.
  • The 2008 survey included a host of new questions around suchs topics as Green IT and SaaS.
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