|
|
Worldwide CRM Applications 2008-2012 Forecast: First LookPublished by: IDC Published: May. 28, 2008 - 12 Pages Table of ContentsTable of Contents IDC Opinion In This Study Methodology Definition Situation Overview The CRM Applications Market in 2007 Future Outlook Forecast and Assumptions CRM Applications Forecast, 2008?2012 Worldwide By Functional Market Table: Worldwide CRM Applications Revenue by Functional Market, 2007-2012 ($M) Assumptions Table: Key Forecast Assumptions for the CRM Applications Market, 2008-2012 Market Context Table: Worldwide CRM Applications Revenue, 2005-2012: Comparison of November 2007 and May 2008 Forecasts ($M) Figure: Worldwide CRM Applications Revenue Growth, 2006?2012: Comparison of November 2007 and May 2008 Forecasts Table: End-User Buying Sentiment Related to Perceived Recession (% of Respondents) Essential Guidance Learn More Related Research Methodology Synopsis AbstractThis IDC study presents the first look at the 2008?2012 customer relationship management (CRM) forecast. Forecasts for the four segments that make up the CRM applications market are also provided. Specific vendor revenue and market shares for the CRM applications submarkets are not included in this study and will be published later. "While an uncertainty exists for an economic downturn in North America, CRM applications can be leveraged to reduce costs and increase efficiency in the online channel. IDC expects to see an uptake in customer service applications as organizations move to retain customers through responsive and proactive service." ? Mary Wardley, research VP, CRM Applications Get Full Details About This Report >> |
|
|||
|
About MarketResearch.com
|
||||