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Comparative Analysis of the Baltic States, Russia, and the Ukraine With Respect to Offshore Outsourcing, 2007Published by: IDC Published: Apr. 10, 2008 - 74 Pages Table of ContentsTable of Contents IDC Opinion In This Study Methodology Executive Summary Situation Overview Companies and Host Countries Benefit from Offshore/Nearshore Delivery Models Competition for Global Services is Increasing in Central and Eastern Europe Resources Skill Factors Education Levels Table: Comparison of Resources Skill Factors: Tertiary Education levels, 2004-2005 Language Education Table: Comparison of Resources Skill Factors: Language Learning, 2004-2005 Table: Comparison of Resources Skill Factors: Language Proficiency, 2002 and 2005 Resource Availability Table: Comparison of Resources Skill Factors: Resource Availability, 2005-2006 Work Culture Table: Comparison of Resources Skill Factors: Work Culture, 2005-2006 Analysis of Resources Skill Factors Russia Estonia Latvia Lithuania The Ukraine Economic and Political Factors Political Commitment Table: Comparison of Economic and Political Factors: Political Commitment, 2005-2006 Regulatory Environment Table: Comparison of Economic and Political Factors: Regulatory Environment, 2005-2006 Intellectual Property Protection (IPP) Table: Comparison of Economic and Political Factors: Intellectual Property Protection, 2005-2006 Economy Table: Comparison of Economic and Political Factors: Economy, 2005-2006 Analysis of Economic and Political Factors Russia Estonia Latvia Lithuania The Ukraine Infrastructure Factors ICT Infrastructure Table: Comparison of Infrastructure Factors: ICT infrastructure, 2005-2006 Transportation Table: Comparison of Infrastructure Factors: Transportation, 2005-2006 Analysis of Infrastructure Factors Russia Estonia Latvia Lithuania The Ukraine Business and Regional Factors Perceived Country Attractiveness Table: Comparison of Business and Regional Factors: Perceived Country Attractiveness, 2005-2006 Employee Acquisition and Dismissal Table: Comparison of Business and Regional Factors: Employee Acquisition and Dismissal, 2005-2006 Specific Experience in Hosting IT Services and BPO Centers Table: Comparison of Business and Regional Factors: Market Experience, 2005-2006 Real Estate Table: Comparison of Business and Regional Factors: Real Estate, 2005-2006 Analysis of Business and Regional Factors Russia Estonia Latvia Lithuania The Ukraine Financial Factors Compensation Table: Comparison of Financial Factors: Compensation, 2005-2006 Figure: Average Salary and Additional Employee-Related Costs for the Baltic States, Russia, and the Ukraine, 2006 Tax and Country-Specific Costs Table: Comparison of Financial Factors: Tax and Country-Specific Costs, 2005-2006 Capital and Variable Costs Table: Comparison of Financial Factors: Capital and Variable Costs, 2005-2006 Analysis of Financial Factors Russia Estonia Latvia Lithuania The Ukraine Future Outlook Introduction Resources Skills: Competition for Quality Political Factors: Highly Influential in the Baltics, Russia, and the Ukraine Infrastructure Factors: Big and Small Business and Regional Factors: Put Your Money Where Your Mouth Is Financial Factors: Watch Your Wallet Essential Guidance Consider Capital Cities in the Baltic States and Secondary Locations in Russia and the Ukraine Protect Your IP Paperwork and Politics Still Impact Business Communities Recruit, Recruit, Recruit Learn More Related Research Definitions Methodology Selection of Profiled Countries Resources Skill Factors Economic and Political Factors Infrastructure Factors Business and Regional Factors Financial Factors Participating Analysts Synopsis AbstractIn this third part of a three-part study of 13 countries in Central and Eastern Europe (CEE), IDC has developed a comprehensive and in-depth framework to evaluate individual countries' readiness and suitability for technological and business processes outsourcing. The data and results of this study are intended to help both end users (large enterprises and SMEs) and IT and business service providers to gain a clearer picture of the suitability of individual countries in the region as source locations for different types of technological and business processes outsourcing. This study analyzes the three countries comprising the Baltic States, as well as Russia and the Ukraine, with regard to the following five factors: Resources Skill Economic and Political Infrastructure Business and Regional FinancialThe study profiles each country based on quantitative data relating to the above five categories for the years 2005 and 2006 (where data is available and relevant; data relating to education and language learning is from 2004 and 2005 and data related to language proficiency is from 2002 and 2005) and offers qualitative analysis of the data. In addition, this study provides comparative analysis of the countries (with one another) and Ireland. Data on Ireland is provided for comparison, as the country is considered a mature provider of outsourced services in Europe and thus serves as a benchmark for European offshore/nearshore outsourcing. "Russia, the Ukraine, and the three Baltic States offer a variety of sourcing options, with Russia and the Ukraine being the most lucrative investment locations over the long term. These two countries have enormous labor pools, technically skilled professionals, and several large secondary locations that are well positioned to host sourcing centers. Estonia, Latvia, and Lithuania, on the other hand, are among the smaller countries in CEE and are more suited to smaller, more specialized, sourcing engagements. However, their ICT infrastructures are more developed and their business climates are more open and transparent due to EU membership, which is often a key attraction to Western-based organizations." ? Curtis Robinson, Analyst, IDC CEMA Get Full Details About This Report >> |
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