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2007 U.S. Broadband Usage and Attitudes Survey

Published by: IDC

Published: Apr. 10, 2008 - 26 Pages


Table of Contents


Table of Contents

IDC Opinion

In This Study

Methodology

Situation Overview

Broadband Internet Subscribership

Figure: Primary Broadband Method of Accessing the Internet, 2007

Figure: Length of Broadband Subscribership by Broadband Access Method

Broadband Provider Selection

Figure: Reason for Selecting Current Broadband Service Provider by Broadband Access Method

Switching Behavior

Previous Churn

Table: Previous Broadband Technology Use by Broadband Access Method (% of Respondents)

Figure: Switching Behavior by Broadband Access Method

Figure: Broadband Service Provider Churn by Broadband Access Method

Figure: Reason for Switching Broadband Service Providers or Technologies by Broadband Access Method

Intent to Churn

Figure: Intent to Switch from Current Broadband Provider

Figure: Reasons for Considering Switching Broadband Service Providers or Technologies by Broadband Access Method

Bandwidth and Spending

Figure: Speed of Broadband Connection by Broadband Access Method

Figure: Average Monthly Bill for Broadband Internet Access by Broadband Access Method

Personal Computer Ownership

Figure: Desktop and Laptop PC Ownership by Broadband Access Method

Home Networking

Figure: Home Network Ownership by Broadband Access Method

Figure: Length of Broadband Subscribership by Home Network Ownership

Applications

Figure: Activities Done Online, 2006 and 2007

Demographics

Table: Demographic Snapshot of Broadband Households

Table: Employment Status by Broadband Access Method (% of Respondents)

Table: Work-at-Home Status by Broadband Access Method (% of Respondents)

Table: Home Ownership by Broadband Access Method (% of Respondents)

Table: Number of People in Household by Broadband Access Method (% of Respondents)

Table: Number of Children in Household by Broadband Access Method (% of Respondents)

Table: Age by Broadband Access Method (% of Respondents)

Table: Gender by Broadband Access Method (% of Respondents)

Table: Annual Household Income by Broadband Access Method (% of Respondents)

Table: Race by Broadband Access Method (% of Respondents)

Table: Location by Broadband Access Method (% of Respondents)

Future Outlook

Essential Guidance

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Related Research

Synopsis

Abstract

This IDC study presents results from IDC's 2007 Consumer Panel Broadband and Home Networking Survey. Included in this study are results pertaining to the broadband services market in the United States. Specific topics include respondents' current broadband subscription, their reasons for choosing their broadband provider, and whether they had switched providers or technologies previously, as well as their subscription and usage of applications. Results for each question are presented in tables showing results by primary broadband access method.

"Competition between cable operators and telcos for broadband subscribers remains fierce. Findings from IDC's 2007 survey of broadband consumers show that one-fourth of respondents indicated they are thinking of switching providers or technologies in the coming year. Clearly, broadband providers need to redouble their efforts to retain their existing customers and lure a competitor's customers over to their service by differentiating their broadband offerings through a combination of bandwidth increases and price reductions." ? Amy Harris Lind, manager, Consumer Broadband Markets



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