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Vietnam Business Process Outsourcing Services: Adoption and Investment Plans, 2007Published by: IDC Published: Feb. 26, 2008 - 55 Pages Table of ContentsTable of Contents IDC Opinion In This Study Methodology Qualification and Sample Size Figure: Industry Classification, 2007 Figure: Multinational Company Versus Local Company, 2007 General Weighting of the Sample Size Executive Summary Situation Overview Survey Findings Background Information Figure: Number of Full-Time Employees, 2007 Figure: Business Units, 2007 Figure: Survey Respondents' Job Titles, 2007 Current Business Process Outsourcing Adoption Figure: Non-IT-Function Outsourcing, 2007 Without Business Process Outsourcing Activity Previous Outsourcing Engagement Figure: Previous Outsourcing Engagements, 2007 Reasons for Not Outsourcing Figure: Reasons for Not Outsourcing, 2007 With Business Process Outsourcing Activity Business Process Outsourcing Activity Figure: Functions Outsourced, 2007 Figure: Human Resources: Full Outsourcing Versus Processing, 2007 Figure: Finance and Accounting: Full Outsourcing Versus Processing, 2007 Figure: Customer Care: Full Outsourcing Versus Processing, 2007 Figure: Other Functions Outsourced, 2007 Figure: Other Functions: Full Outsourcing Versus Processing, 2007 Figure: Other Functions: Processing Services Outsourced, 2007 Business Process Outsourcing Main Issues Figure: Business Process Outsourcing Main Issues, 2007 Business Process Outsourcing Benefits Figure: Business Process Outsourcing Benefits, 2007 Business Process Outsourcing Satisfaction Level Figure: Business Process Outsourcing Satisfaction Levels, 2007 Considering Business Process Outsourcing Activity Criteria for Decision Making Figure: Criteria for Decision Making, 2007 Decision-Making Time Figure: Decision-Making Times, 2007 Business Processing Outsourcing Contract Figure: Likelihood of Renewing Business Process Outsourcing Contracts, 2007 Figure: Typical Length of Business Process Outsourcing Contract, 2007 Figure: Places Where Business Process Outsourcing Contracts Were Signed, 2007 Annual Budget for Business Process Outsourcing Spending Figure: Annual Budgets for Business Process Outsourcing Spending, 2007 Organizations' Business Process Outsourcing Experience Figure: Organizations' Business Process Outsourcing Experiences, 2007 Business Process Outsourcing Trends Business Process Outsourcing Processing Issues to Consider Before Embarking on Business Process Outsourcing Figure: Issue: Vendor Capability, 2007 Figure: Issue: Security, 2007 Figure: Issue: Vendor Track Record, 2007 Figure: Issue: Cost, 2007 Figure: Issue: Location of Business Process Outsourcing Center, 2007 Figure: Issue: Technology, 2007 Figure: Issue: Vendor Flexibility, 2007 Figure: Issues, 2007 Steps to Take before Embarking on Business Process Outsourcing Figure: Steps to Take Before Embarking on Business Process Outsourcing, 2007 Preferred Outsourcing Location Figure: Preferred Outsourcing Location, 2007 Staff After Outsourcing Figure: Staff After Outsourcing, 2007 Business Process Outsourcing Vendors Figure: Business Process Outsourcing Vendors, 2007 Figure: Other Business Process Outsourcing Vendors, 2007 Business Process Outsourcing Decision Making Figure: Business Process Outsourcing Decision Makers, 2007 Figure: Places of Decision Making, 2007 Business Processing Outsourcing Perception Figure: Business Process Outsourcing Perception, 2007 Future Outlook Essential Guidance Recommendations for Business Process Outsourcing/Processing Service Providers Learn More Related Research Definitions Business Outsourcing Distinction Between Business Process Outsourcing and Processing Services Horizontal Business Process Outsourcing Versus Vertical Business Process Outsourcing Human Resources Training Finance and Accounting Procurement Outsourcing Billing Synopsis AbstractThis IDC study represents a comprehensive overview of the market trends and opportunities for business process outsourcing (BPO) in Vietnam. This BPO study covers qualitative as well as quantitative insights in the Vietnam market through a demand-side survey across 100 organizations from different vertical industries in the private and public sectors of key industries. This study not only provides an in-depth examination of how the current adoption of BPO in Vietnam but also provides vendors with useful information on BPO adoption trends in the market, including organizations' processing activities, decision making, and their perceptions on BPO services. "This survey showed a great interest level and early knowledge of BPO services from the local business executives. This market would reach its potential as BPO adoption concerns such as cost, security, reliability, and so forth, are fulfilled. In addition, local establishment of reputable international BPO service providers (SPs) could only help to increase awareness and boost confidence level", says Lam Nguyen, country director, IDC Vietnam. 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