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Australia Customer Priorities for Business Process Outsourcing ServicesPublished by: IDC Published: Feb. 22, 2008 - 12 Pages Table of ContentsTable of Contents IDC Opinion In This Study Methodology Overview of IDC's Business Process Outsourcing Taxonomy Distinction Between Business Process Outsourcing and Processing Services Horizontal Versus Vertical Business Process Outsourcing Vertical Business Process Outsourcing Situation Overview IDC's Observations on the Business Process Outsourcing Market and Customer Priorities for 2007 Business Process Outsourcing Customers Are Considering Pilots Before Making Long-Term Commitments for Areas That Have Not Been Outsourced Before Enterprise Process Outsourcing Discussed in Boardrooms Knowledge Process Outsourcing Becoming an Area of Major Consideration Preconfigured Solutions Are Key Finance and Accounting and Human Resources Will Continue to Drive Business Process Outsourcing in 2008 Aligning Business to Technology Is More Important Than Ever Cost Management Still the Primary Driver Figure: Drivers/Benefits of Outsourcing Corporate Governance and Security Are Still Critical Issues Figure: Pitfalls/Risks Associated with Outsourcing Global Delivery Becomes Critical Future Outlook Essential Guidance Actions to Consider For Service Providers For Enterprises Learn More Related Research Synopsis AbstractThis IDC study presents the perceptions and buying intentions of Australian buyers for business process outsourcing (BPO) services. The analysis has been presented to assess the shift in the perceptions and intentions of organisations to leverage external services providers for various BPO-related activities. "Even though organisations believe that BPO can be used as a vehicle to cut back office costs and, in many cases, improve a process, they are cautious about the considerable compliance risks related to BPO, including privacy and data protection, intellectual property rights, and executive accountability," says Aprajita Sharma, research manager, Outsourcing and BPO, IDC Australia. Get Full Details About This Report >> |
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