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Customer Relationship Management Applications: Industry-Specific Needs, Software Licensing, and Product Innovations in Australia, the PRC, India, and KoreaPublished by: IDC Published: Feb. 20, 2008 - 28 Pages Table of ContentsTable of Contents IDC Opinion In This Study Methodology Qualification and Sample Size Figure: Survey Population by Country Figure: Survey Population by Vertical Industries Figure: Survey Population by Customer Size Situation Overview Industry-Specific Applications Preferred Figure: Deployment of Customer Relationship Management Industry-Specific Applications in the Major Countries Figure: Key Reasons for Deploying Industry Specific Software in the Major Countries Figure: Australia Vendors that Best Deliver ? Software Offers Functionality Not Available in Standard Applications Figure: The People's Republic of China Vendors that Best Deliver ? Software Offers Functionality Not Available in Standard Applications Figure: India Vendors that Best Deliver ? Software Offers Functionality Not Available in Standard Applications Figure: Korea Vendors that Best Deliver ? Software Offers Functionality Not Available in Standard Applications Issues in Software Licensing Figure: Changes That Are MOST CRITICAL to Software Licensing Figure: Organizations Currently Running Their Software Through a Software-as-a-Service/On-Demand Delivery Model Figure: Plan to Run Over the Next 12 Months ? Through a Software-as-a-Service/On-Demand Mode Software Innovation in Customer Relationship Management Figure: Importance of Innovation in Software Vendor Selection Figure: Australia Most Innovative Vendors in Terms of PROCESS Innovation Figure: The People's Republic of China Most Innovative Vendors in Terms of PROCESS Innovation Figure: India Most Innovative Vendors in Terms of PROCESS Innovation Figure: Korea Most Innovative Vendors in Terms of PROCESS Innovation Figure: Australia Most Innovative Vendors in Terms of PROCESS Innovation Figure: The People's Republic of China Most Innovative Vendors in Terms of PROCESS Innovation Figure: India Most Innovative Vendors in Terms of PROCESS Innovation Figure: Korea Most Innovative Vendors in Terms of PROCESS Innovation Future Outlook Essential Guidance Learn More Related Research Synopsis AbstractThis IDC study provides an insight from a recent survey study on IT managers and professionals into software innovation, licensing preference, and industry-specific requirements particularly in customer relationship management (CRM) application in Australia, the People's Republic of China (PRC), India, and Korea. Furthermore, this survey includes the software vendors' mindshare results for product and process innovation for the four major countries. "Most enterprises are demanding simpler pricing models from vendors and to allow the customers to pay only for the software that they use. The vendors' offering of software as a service (SaaS) is a step towards meeting the customers' needs," says Alan Tong, senior research manager, Asia/Pacific Enterprise Applications Research, IDC Malaysia. "" Get Full Details About This Report >> |
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