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Insurance Agencies

Published by: First Research, Inc.

Published: Jun. 9, 2008 - 10 Pages


Table of Contents


Industry Overview


Quarterly Industry Update


Business Challenges


Trends and Opportunities


Call Preparation Questions


Financial Information


Industry Forecast


Website and Media Links


Glossary of Acronyms






Abstract

About 130,000 insurance agency and broker offices in the US generate annual revenues of $85 billion. Large companies include Marsh & McLennan, Arthur J. Gallagher, and Aon. Despite the prominence of large companies in the commercial segment, the industry remains highly fragmented: the largest 50 firms only hold 20 percent of the total market. The average office has five employees and generates less than a million dollars in annual revenue. An insurance agent works on the insurance company's behalf; an insurance broker on the customer's behalf. Many companies on the commercial side function mainly as brokers.

COMPETITIVE LANDSCAPE

Demand is related to consumer income and the volume of commercial activity. The profitability of individual agencies depends on effective marketing. Large agencies have advantages in name recognition, connections with more insurers, and the ability to craft more complex insurance packages. Small agencies can compete successfully by specializing in a product, industry, or market. Average annual revenue per employee is close to $200,000.

PRODUCTS, OPERATIONS & TECHNOLOGY

The three broad categories of insurance are property and casualty (P/C), which generates about 60 percent of annual industry revenue; health, about 12 percent; and life, which generates 10 percent. Within the P/C segment, commercial insurance accounts for 60 percent of revenue. Because of the very different insurance issues involved in each, many agencies handle only one type of insurance. Agencies may also specialize in selling to individuals, ...


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