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Mobility Enables Customer Relationship Management Applications in Insurance Distribution

Published by: TowerGroup

Published: Jun. 1, 2008 - 11 Pages


Table of Contents


Report Coverage

The Importance of Effective Wholesaling in Insurance Distribution

Exhibit 1 US Individual Life and Annuity Sales by Distribution Channel (2007)

Extending CRM

Essential Considerations for the Mobile CRM Strategy

Exhibit 2 Mobile Device Management Life Cycle (2008)

Navigating the CRM Choices

Exhibit 3 Salesforce.com's Growth in Customers and Subscribers (2007)

Exhibit 4 Phased Deployment of Mobile Customer Relationship Management for Insurance Carriers (2008)

Exhibit 5 Incremental Costs of Development of Mobile Customer Relationship Management for
Insurers (2008)

What's Next?

Summary

Abstract

No longer just a convenient means of making phone calls and sending e-mail, mobile devices extend enterprise business applications into the field. A firm can increase sales force productivity by deploying a cohesive mobility strategy that integrates diverse applications such as customer relationship management (CRM) tools, analytics, and business applications. This TowerGroup Research Note describes best practices in developing a strategic mobile solution with CRM as the cornerstone and provides insight into some of the offerings available to insurance wholesaling organizations.

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