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2006 BPO Contracts for Key Horizontal Functions: A U.S. Market Analysis by Vertical IndustryPublished by: IDC Published: Dec. 3, 2007 - 29 Pages Table of ContentsTable of Contents IDC Opinion In This Study Methodology Focus on Key Horizontal Functions Definitions Business Outsourcing Business Process Outsourcing Services Processing Services Distinction Between Business Process Outsourcing and Processing Services Distinction Between Horizontal BPO and Vertical BPO Vertical Industry Definitions Table: IDC Vertical Market Definitions Table: IDC Vertical Markets by SIC Code Situation Overview Key BPO Deals of 2006 Contract Analysis Contract Distribution by Business Function Figure: U.S. BPO Contracts by Function, 2006 Customer Care Human Resources Procurement Finance and Accounting Multifunction Deals Length of Contracts Figure: U.S. BPO Contracts by Length of Engagement, 2006 Contract Distribution by Service Provider Category Figure: U.S. BPO Contracts by Service Provider Category, 2006 Renewals, Extensions, and New Deals Figure: U.S. BPO Contracts by Deal Status, 2006 A Vertical Analysis of 2006 Contracts Figure: U.S. BPO Contracts by Vertical Industry, 2006 Government Industry Drivers for BPO Number of Deals and Examples Table: Key BPO Deals in the U.S. Government Industry in 2006 Financial Services: Banking, Insurance, and Securities and Investment Services Industry Drivers for BPO Number of Deals and Examples Table: Key BPO Deals in the U.S. Financial Services Industry in 2006 Manufacturing Industry Drivers for BPO Number of Deals and Examples Table: Key BPO Deals in the U.S. Manufacturing Industry in 2006 Retail Industry Drivers for BPO Number of Deals and Examples Table: Key BPO Deals in the U.S. Retail Trade Industry in 2006 Healthcare Providers Industry Drivers for BPO Number of Deals and Examples Table: Key BPO Deals in the U.S. Healthcare Provider Industry in 2006 Communications and Media Industry Drivers for BPO Number of Deals and Examples Table: Key BPO Deals in the U.S. Communications and Media Industry in 2006 Industry Drivers for BPO Number of Deals and Examples Table: Key BPO Deals in the U.S. Services Industry in 2006 Other Future Outlook Essential Guidance Learn More Related Research Synopsis AbstractThis IDC study is an overview of the major business process outsourcing (BPO) contracts signed in 2006 in the U.S. market for the four key horizontal functions of customer care, human resources, finance and accounting (F&A), and procurement. These segments have driven the greatest activity and interest in BPO during the past year. This study presents the vertical distribution of these BPO contracts, investigating the adoption trends and drivers characterizing different industries. "Deal activities in 2006 were dominated by a handful of industries. However, a couple of verticals such as government and healthcare providers are signing BPO contracts at a higher rate," said Jony Moe, senior research analyst, Services Vertical Views. "This study examines the different types of deals signed as well as the industry-specific initiatives driving these deals." Get Full Details About This Report >> |
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