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Availability of European Language Skills for BPO Industry in India

Published by: Everest Research Institute

Published: Apr. 29, 2008 - 36 Pages


Table of Contents


Section I: Introduction and key messages

Background and objective

Key messages

Section II: BPO landscape in India

Summary

Global business process offshoring market size and share by countries/geographies

India BPO export revenues and employment from FY 2003-2008E

Distribution of BPO employees in Tier-1 and Tier-1.5 Indian cities

Employable voice pool for English language work in Tier-1 and Tier-1.5 Indian cities

Section III: European language skills in India - French, German, Spanish, and Portuguese

Summary

Framework used for sizing language pool with relevant skills

Total number of French, German, Spanish, and Portuguese speakersin India

Average annual enrollments in French, German, Spanish, and Portuguese courses in India

Average annual French, German, Spanish, and Portuguese skills available for voice/high-end processes verses transactional-level non-voice processes

Average annual enrollments in Delhi, Mumbai, Pune, and Chennai by language

Case examples of players doing foreign language work from India

Section IV: City risk profiles for Delhi (NCR) , Mumbai, Pune, and Chennai

Abstract

India is firmly established as a leading destination for offshore delivery of business processes. Having witnessed a significant expansion in both BPO export revenues and employment, the Indian BPO industry is now consciously trying to tap new markets and reduce its exposure to the traditional English-speaking U.S. and UK markets.

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