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Premium Company Profile: APAC Customer Services, Inc.

Published by: Datamonitor

Published: Apr. 22, 2008 - 35 Pages


Table of Contents


Overview
Catalyst
Summary
Company Structure
Company Overview and Key Facts
Business Description
History
Company Locations and Subsidiaries
Company Financials
Overview
Products and Services List
Major Products and Services
Competitors and strategic business relationships
Top Competitors
Suppliers and Partners
Clients
Shareholding Structure
Strategy
Mission
Company statement
Strategy
SWOT Analysis
Overview
Strengths
Weaknesses
Opportunities
Threats
Value Chain Analysis
Value Chain Analysis
Services
Key Employees
List of Key Employees
Key Employee Biographies
Financial and Operational Overview
Financial Overview
Key Industry-specific Ratios
Appendix
Ask the analyst
Datamonitor consulting
Disclaimer
TABLES
Table 1: APAC - Key Facts
Table 2: APAC - Other Locations and Subsidiaries
Table 3: APAC - Major Products and Services
Table 4: APAC - Top Competitors
Table 5: APAC - Suppliers and partners
Table 6: APAC - Clients
Table 7: APAC - Key Shareholders
Table 8: APAC - SWOT Analysis Summary
Table 9: APAC - Value Chain Analysis
Table 10: APAC - Key Employees
Table 11: APAC - Financial and Operational Highlights, 2003-2007 ($ Mn)
Table 12: APAC - Key Industry-specific Ratios, 2003-2007


Abstract

Introduction

APAC Customer Services (APAC) is improving its competitiveness through enhanced offshore presence. The company’s extension of its off shore operational base in Philippines along with a transition to multiple shifts would enable it to improve its efficiency.

Scope

Contains corporate strategy, value chain presence and SWOT Analysis Provides detailed business description, segment analysis, 5-year financial trends, key products and key competitors Includes information on suppliers/ partners, shareholding structure and key employees with biographies

Highlights

APAC is one of the providers of customer care services to clients across various end markets including communications, business services, healthcare, travel, media, and financial services. The company manages its business operations under a single business segment that offers both customer care services and solutions. The company primarily operates in the US and its operational base comprises 12 customer care centers, including 9 domestic and three in Philippines. APAC has increased its operational capacity by adding two customer care centers in Philippines in fiscal 2006 and 2007. This increased presence in cost effective outsourcing markets enables the company to offer services at competitive prices.

Reasons to Purchase

Access all the important information and analysis on the company in a single report Understand company’s strengths, weaknesses, opportunities and threats along with business strategy and value chain Gain access to company’s adjusted five year financial data along with key ratios and market capitalization .

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