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Corporate Library Services: Benchmarking & Insights for Management EffectivenessPublished by: Best Practices, LLC Published: Jun. 1, 2007 - 58 Pages Table of Contents
AbstractCorporate libraries today depend on numbers to demonstrate their value to senior management. In an era of increasing resource costs and tight budgets, library managers are often metrics wizards, keeping internal statistics on everything from service levels to website hits to customer feedback. Yet few have access to data that would allow comparisons of their services and resources to those of libraries in similar companies.This study was launched to establish benchmark metrics for key services and resources at leading corporate libraries in Fortune 500 companies. Study participants from libraries in 24 top companies provided their insights and data to establish volume and cost metrics that can be used by managers to benchmark performance of their own organizations. Key topics covered in this research include service offerings, staffing levels, staff composition, budget and cost, customer base, electronic resource access, and best practices of participating library managers and directors. Key metrics uncovered in this study include average total cost for most recently completed budget year, library services cost per company employee and per actual user, percentage of library cost paid by other departments, cost allocation by budget category (e.g. labor, e-content), number of users per library FTE, percentage of FTEs in professional vs. clerical jobs, average allocation of hours by library process (e.g. research, collection development, web development), number of hours per information request, average number of hours per day library staff is available, percentage of potential users who are actual users, and the segmentation of users by department. One of the key findings of the study is that electronic resources accounted for 48% of the total funds spent by the benchmarked libraries in the most recently completed budget year. This finding is consistent with a focus on providing global access to information resources through buying corporate site licenses to key electronic content. Get Full Details About This Report >> |
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