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Documentation for Business Users: The Minimum Manual

Published by: Info-Tech Research Group

Published: Feb. 11, 2008 - 8 Pages


Table of Contents


Executive Summary

Management Point

Key Considerations

Recommendations

Bottom Line

Abstract

This note explores one of the crucial elements of an integrated training and support program for end users: documentation. Business user training consistently ranks as one of the top concerns for IT projects. Managers rank it as a key success factor in over 60% of both portal and ERP projects. Interviews with key stakeholders in applications projects also indicate that training is consistently overlooked as a project consideration.

This note introduces the minimal manual approach for the preparation of business user documentation. Specifically, the note explores:
  • Three types of business user documentation.
  • Principles for minimal manual design.
  • Components of minimal manuals.
  • Recommendations for optimizing the preparation of minimal manuals.
A key consideration for business user training is documentation. Use the minimum manual approach for optimal training results.

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