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"Stay in Your Car Ma'am": Best Practices in Automotive Finance Collections

Published by: TowerGroup

Published: Apr. 14, 2008 - 11 Pages


Table of Contents


Report Coverage

From "Where It All Began" to "Infinity and Beyond"?

Exhibit 1 Delinquency of Consumer Loans at Top US Lenders (2004-07)

Exhibit 2 Percentage of US Auto Loan Delinquencies 60 Days Past Due by Lender Category (Q2-Q4 2007)

Keep the Payments Rolling In

Exhibit 3 People, Process, Technology: A Multifaceted Approach to Best Practices in Auto
Loan Collections

People

Process

Technology

Exhibit 4 Selected Collections Technologies, Part 1: CGI to Experian (2008)

Exhibit 5 Selected Collections Technologies, Part 2: Fair Isaac to Metavante (2008)

Exhibit 6 Selected Collections Technologies, Part 3: Provenir to Varolii (2008)

Summary

Abstract

As many lenders feared, the ramifications of the subprime mortgage crisis for cash-strapped homeowners have pushed the credit crunch beyond mortgages. Delinquency rates are rising for consumer loans, including automotive finance. Auto loans are secured by collateral, the vehicle financed, but in reality a lender does not want the vehicle but simply wants to be repaid as scheduled. For financial institutions seeking new ways to stem the tide of auto loan delinquencies, this Research Note suggests ways to rethink delinquency, default, and collections practices. The Note provides a number of insights to assist lenders in meeting the challenge of keeping borrowers in their vehicles.

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