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Actionable Information in Insurance: Making Data Speak Louder than Words

Published by: TowerGroup

Published: Apr. 7, 2008 - 12 Pages


Table of Contents


Report Coverage

Background

Exhibit 1 Overview of Information Management in the US Insurance Industry (2008)

Information Management as a Core Competency

Exhibit 2 Types of Data Sources for Information Management (2008)

Organizational Challenges to Dynamic Information Management

Exhibit 3 Sample Property and Casualty Insurance Company Data Environment (2008)

Exhibit 4 Typical Locations of Insurance Carriers' Actionable Data (2008)

Changing Paradigms and Best Practices in Information Management

Exhibit 5 Information Management at the Intersection of Process Management and Change Management (2008)

Summary

Abstract

It is often thought that the insurance industry is awash in data but has no information. It is sadly true. Lack of actionable information is keeping many carriers at a competitive disadvantage that is threatening their future. To quantify and qualify the magnitude of the problem, TowerGroup conducted interviews with executives in both property and casualty (P&C) and life and annuity (L&A) insurance firms in the United States and Europe. This TowerGroup Research Note presents the findings of the interviews and details the future direction for information management in the insurance industry.

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