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E-Commerce: The Internet Leisure & Entertainment Market Contents

Published by: Key Note Publications Ltd

Published: Feb. 1, 2008 - 144 Pages


Table of Contents


Executive Summary

1. Introduction

DEFINITION

Exclusions

2. Strategic Overview

MARKET DYNAMICS AND SEGMENTATION

Home Computer Penetration and Usage

Table 1: Ownership and Purchasing of Home Computers and Their Usage (% of adults), 2001, 2004 and 2007

Figure 1: Usage of Home Computers (% of adults), 2001, 2004 and 2007

The Rise of Social Networking

Table 2: Penetration of Online Leisure Activities (% of respondents), 2007

Figure 2: Penetration of Online Leisure Activities (% of respondents), 2007

Table 3: Penetration of Selected Leisure Websites Visited Daily or Weekly by Age (% of respondents), 2007

The Broader Leisure Context

Table 4: The Most Popular Leisure Activities in the Home by Age (% of respondents), 2006

Estimating the Online Leisure and Entertainment Market

Table 5: The Estimated UK Online Market for Leisure and Entertainment by Sector by Value at Current Prices (£m at rsp), 2001-2007

Figure 3: The Estimated UK Online Market for Leisure and Entertainment by Sector by Value at Current Prices (£m at rsp), 2001-2007

Figure 4: The Estimated UK Online Market for Leisure and Entertainment by Sector by Value at Current Prices (%), 2007

Table 6: Consumer Expenditure on Leisure Other Than Travel by Sector by Value at Current Prices (£m at rsp), 2003-2007

COMPETITIVE STRUCTURE

General Home Computing/Internet Suppliers

Table 7: Top 20 Websites in the UK by Share of Visits, December 2007

E-Commerce Companies

Media Advertising

Table 8: Main Media Advertising Expenditure on Selected Online Services (£000), Year Ending September 2007

THE CONSUMER

MARKET FORECASTS

3. Holidays, Travel & Events

INTRODUCTION

KEY WEBSITES

MARKET SIZE

Online Markets for Holidays Abroad and Event Bookings

Table 9: The Estimated UK Online Markets for Holidays Abroad and Booking Events by Value at Current Prices (£m at rsp), 2001-2007

Holidays and Travel

Holidays and Travel Online

Table 10: Sources Used to Obtain Information for Last Holiday Taken in the Last 12 Months (% of adults), 2006 and 2007

The Total Holiday Market

Table 11: Total Outbound and Domestic Tourism by Value (£bn), 2003-2007

Event Bookings

Event Bookings Online

The Total Events Market

Table 12: The Total UK Events Market by Sector by Value at Current Prices (£m at rsp), 2003-2007

CONSUMER TRENDS

Table 13: Use of the Internet for Researching Travel and Finding Listings for Events (% of respondents), 2006 and 2007

Doing Research into Holiday Destinations or Travel

Table 14: Those Who Use the Internet for Doing Research into Holiday Destinations or Travel (% of respondents), 2007

Visiting Any Travel Website

Table 15: Frequency of Visiting Any Travel Website by Sex, Age and Social Grade (% of respondents), 2007

Finding Listings for Local Cinemas, Concerts or Other Events

Table 16: Those Who Use the Internet for Finding Listings for Local Cinemas, Concerts or Other Events (% of respondents), 2007

4. Entertainment Products

INTRODUCTION

KEY WEBSITES

MARKET SIZE

Table 17: The Estimated UK Online Market for Entertainment Products by Sector by Value at Current Prices (£m at rsp), 2001-2007

Figure 5: The Estimated UK Online Market for Entertainment Products by Sector by Value at Current Prices (£m at rsp), 2001-2007

DVD/Video Online

Electronic Games Online

Books Online

Music Online

The Total Home Entertainment Market

Table 18: The Total UK Home Entertainment Market† by Sector by Value at Current Prices (£m at rsp and %), 2003-2007

CONSUMER TRENDS

Table 19: Use of the Internet for Entertainment Products (% of respondents), 2006 and 2007

Buying Entertainment Products

Table 20: Those Who Use the Internet for Buying Entertainment Products (% of respondents), 2007

Downloading Music

Table 21: Those Who Use the Internet for Downloading Music (% of respondents), 2007

Playing Computer Games Against Other People

Table 22: Those Who Use the Internet for Playing Computer Games Against Other People (% of respondents), 2007

Watching Television Programmes

Table 23: Those Who Use the Internet for Watching Television Programmes (% of respondents), 2007

5. Leisure Interests

INTRODUCTION

KEY WEBSITES

MARKET SIZE

Gambling Online

Table 24: The Estimated UK Online and Total Market for Gambling by Value at Current Prices (£m at rsp), 2001-2007

Other Online Leisure Interests

Sport

Table 25: Major Team Sports Followed in the Media or as Spectators (% of adults), 2007

Auctioning

Video Sharing

Reunion Sites

Family History

Blogging

News and Weather Information

General Social Networking

CONSUMER TRENDS

Table 26: Use of the Internet for Leisure Interests (% of respondents), 2006 and 2007

Table 27: Use of Specific Websites for Leisure Interests (% of respondents), 2007

Bargain Hunting for Second-Hand Goods

Table 28: Those Who Use the Internet for Bargain Hunting for Second-Hand Goods (% of respondents), 2007

Anything to Do With Sport

Table 29: Those Who Use the Internet for Anything to Do With Sport (% of respondents), 2007

Using Social Networking Sites

Table 30: Those Who Use the Internet for Using Social Networking Sites (% of respondents), 2007

Watching Videos, etc. on YouTube

Table 31: Those Who Use the Internet for Watching Videos, etc. on YouTube (% of respondents), 2007

Researching Family History

Table 32: Those Who Use the Internet for Researching Family History (% of respondents), 2007

Writing or Reading Blogs

Table 33: Those Who Use the Internet for Writing or Reading Blogs (% of respondents), 2007

6. Consumer Dynamics

INTRODUCTION

ONLINE LEISURE ACTIVITIES

Table 34: Penetration of Online Leisure Activities (% of respondents), 2006 and 2007

By Age

Table 35: Penetration of Online Leisure Activities by Age (% of respondents), 2007

By Sex and Social Grade

Table 36: Penetration of Online Leisure Activities by Sex and Social Grade (% of respondents), 2007

LEISURE WEBSITES

Table 37: Penetration of Leading Leisure Websites by Frequency of Visit (% of respondents), 2007

By Sex, Age, Social Grade, Marital Status and Presence of Children in Household

Table 38: Regular Usage† of Leading Leisure Websites by Sex, Age, Social Grade, Marital Status and Presence of Children in Household (% of respondents), 2007

7. Company Profiles & Leading Websites

INTRODUCTION

AMAZON INC

APPLE INC

DELL INC

EBAY INC

INTERACTIVE CORPORATION

Expedia

Ticketmaster

ITV PLC

SABRE HOLDINGS INC

TRAVELPORT AND ORBITZ

VIRGIN MEDIA INC

8. An International Perspective

OVERVIEW

Internet Equals International

Leisure is More Parochial

9. PEST Analysis

POLITICAL FACTORS

ECONOMIC FACTORS

SOCIAL FACTORS

TECHNOLOGICAL FACTORS

10. The Future

FORECASTS

Table 39: The Forecast UK Online Market for Leisure and Entertainment by Sector by Value at Current Prices (£m at rsp), 2008-2012

Holidays Abroad

Figure 6: The Forecast UK Online Market for Holidays Abroad by Value at Current Prices (£m at rsp), 2008-2012

Entertainment Products

Figure 7: The Forecast UK Online Market for Entertainment Products† by Value at Current Prices (£m at rsp), 2008-2012

Gambling

Figure 8: The Forecast UK Online Market for Gambling† by Value at Current Prices (£m at rsp), 2008-2012

Computer Goods

Figure 9: The Forecast UK Online Market for Computer Goods by Value at Current Prices (£m at rsp), 2008-2012

Event Bookings

Figure 10: The Forecast UK Online Market for Event Bookings by Value at Current Prices (£m at rsp), 2008-2012

11. Further Sources

Associations

Publications

General Sources

Government Publications

Other Sources

Bisnode Sources

Abstract

The outstanding current development in Internet use is, without any doubt, the rise of the social networking website. From a standing start, websites such as Facebook, MySpace and Bebo have captured audiences of millions of children, teenagers and young adults. However, such websites simply act as a forum for the socialising that would once have taken place in playgrounds, student unions or pubs. Within 18 months of its launch in the UK, Facebook was among the top five most-visited websites, rubbing shoulders with established giants such as Google, Microsoft's MSN and Yahoo!

Although networking intensifies the use of the Internet, the problem for e-commerce — defined as trading on the Internet — is that time spent on these social websites can reduce the time spent browsing sites where products and services are on sale (and not just advertised). The main websites responsible for developing an online leisure sector, worth an estimated £10.3bn in 2007, include familiar names such as Amazon (bookselling), eBay (auctioning) and Ticketmaster (event bookings). All of these websites are challenged by the rise of the networking sites.

Aware of the need to keep abreast of this important development in young consumer behaviour, major companies have diversified from their original roles: MySpace is owned by Rupert Murdoch's News Corporation (also owner of Sky TV, 21st Century Fox and UK newspapers); YouTube, another phenomenally popular website (for video sharing) was bought by Google, the leading search engine and Internet portal company; and Microsoft has already acquired a stake in Facebook.

There has also been diversification among the companies that have shaped leisure e-commerce to date, often by helping to create the markets that they dominate. eBay, used by two-thirds of UK Internet users, includes subsidiaries such as PayPal (online payments), Skype (Internet telephoning) and Shopping.com (price comparisons). iTunes pioneered the legal downloading of music, mainly to iPod players (both owned by Apple), but has developed almost a portal role for its parent company's diversification into mobile telephones and television. Amazon has broadened from books, music and videos into household goods and even a baby goods service.

Although names such as eBay and Amazon are the most familiar to consumers, the largest online leisure market is travel, which is a much more fragmented and competitive market. Holidays abroad booked online were worth an estimated £6.3bn in 2007 (accounting for 61.2% of the leisure e-commerce total), with suppliers spread across online travel agents (Expedia, Lastminute and Ebookers), tour operators, hotels and airlines (most notably the two leading budget airlines — easyJet and Ryanair — which rely almost entirely on the Internet for their business). Gambling is another online market that features a mixture of the new and specialised (888, PartyGaming and Blue Square), and the online divisions of established names (Ladbrokes, William Hill and also the National Lottery).

With these markets approaching some sort of maturity over the next 5 years, the rapid growth of the past will be more difficult to achieve, although there is also a long way to go before the online share, as a distribution channel, reaches its peak. According to Key Note's exclusive consumer research at the end of 2007, although a significant number of adults take part in online activities — such as buying entertainment products (41.5%), finding listings (34.4%), researching holidays (32%) and downloading music (26%) — the consumer profiles are still very biased towards youth. More of the older Internet users will join in with leisure e-commerce in the future and today's younger generation will take their online habits with them into middle age.

In particular, it will be interesting to see how the social networking boom translates into real activities, possibly boosting the events bookings sector of online leisure, which is currently a fairly small market. The infrastructure for entertainment events is improving and Key Note believes that in-home entertainment can only go so far before reaching saturation, leaving consumers keen to re-explore the outside world and its networking opportunities.

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