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The Outsourcing Engagement Model as a Strategic Element in Expanding Share of the Buyer's Wallet

Published by: Everest Research Institute

Published: Jan. 21, 2008 - 45 Pages


Table of Contents


Section I: Summary of key messages

Section II: Outsourcing engagement model

Section III: Pricing models overview

Summary

Market evolution of pricing models

Types of pricing models

ITO & BPO pricing trends

Pricing model characteristics

Pricing model comparisons

Section IV: Relationship approaches overview

Summary

Supplier case studies

Collaborative model design

Abstract

Outsourcing relationships are complex, and the success of the outsourcing deal is driven by the alignment of interests between the buyer and the supplier. The engagement model is one of the main factors that define this alignment. This report anaylzes trends in pricing model and relationship approach adoption across various segments of the ITO market.

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