Perspectives on Delivery Center Locations for BPO - Asia

Published by: Everest Research Institute

Published: Dec. 12, 2007 - 104 Pages

Table of Contents

Section I: Executive summary

Section II: Asia market overview

Size and growth of the Asia market

Examples of supplier and captive presence

Location/city options for delivery centers

Section III: Drivers and approach to location selection

Everest risk-reward framework

Approach/methodology used for location prioritization

Section IV: Relative attractiveness of Asian cities for BPO

How to read this document

Assessment on environment-and infrastructure-related factors

Environment-related factors: Stability, security, risk of natural hazards

Infrastructure-related factors: Connectivity, infrastructure support

Labor pool analysis

Tertiary educated labor pool

Level of language skills

Abstract

Asian countries have evolved as offshore destinations to provide business process (primarily in English) and technology services. Lower costs coupled with good English language skills and large, skilled talent pools are the key drivers of offshore market growth in Asian countries. Given this market growth, the location landscape in Asia is rapidly expanding to new countries/cities. Leading global suppliers/captives have set up delivery centers in numerous cities (~40) in the region. However, these cities have different leverage points across multiple factors relevant for location selection. (e.g., costs, labor pool, functional, language skills). The presence of multiple city options with significantly different characteristics drives complexity in location selection decisions in Asia. This research provides perspectives on the relative attractiveness of Asian locations for Business Process Outsourcing (BPO).

Get Full Details About This Report >>

About MarketResearch.com
MarketResearch.com is an online aggregator selling over 160,000 market research reports, company profiles and country profiles from over 600 research firms. Our reports will provide you with the critical business and competitive intelligence you need for strategic planning and marketing research. Coverage includes the US, UK, Europe, Asia and global markets.