Perspectives on Delivery Center Locations for BPO - Latin America

Published by: Everest Research Institute

Published: Feb. 12, 2008 - 105 Pages

Table of Contents

Section I: Executive summary

Section II: Latin America market overview

Size and growth of the Latin American market

Examples of supplier and captive presence

Location/city options for delivery centers

Key factors driving complexity in decision-making

Section III: Drivers and approach to location selection

Everest risk-reward framework

Approach/methodology used for location prioritization

Section IV: Relative attractiveness of Latin American cities for BPO

How to read this document

Assessment on environment-and infrastructure-related factors

Environment-related factors: stability, security, risk of natural hazards

Infrastructure-related factors: connectivity, infrastructure support

Labor pool analysis

Tertiary educated labor pool

Level of language skills

Abstract

Provide business process and technology services to cater to the growing regional demand as well as to the US markets. The cities in the region have different leverage points across multiple factors relevant for location selection (e.g., costs, labor-pool, functional, language skills) which adds to the complexity of the process.

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