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Customer Relationship Management Software Spending through 2012 in Insurance North America (Databook)

Published by: Datamonitor

Published: Jan. 23, 2008 - 10 Pages


Table of Contents


Overview
Catalyst
Summary
Methodology
iNTRODUCTION
Global Spending on CRM Licenses by Insurers, by Region, through 2012
North American Spending on CRM Licenses by Insurers, by Country, through 2012
North American Spending on CRM Licenses, by Insurer Type, through 2012
APPENDIX
Definitions
Further reading
Ask the analyst
Datamonitor consulting
Disclaimer
TABLE OF FIGURES
Figure 1: Global Spending on CRM Licenses by Insurers, by Region, through 2012 ($ millions)
Figure 2: North American Spending on CRM Licenses by Insurers, by Country, through 2012 ($ millions)
Figure 3: North American Spending on CRM Licenses, by Insurer Type, through 2012 ($ millions)
TABLE OF TABLES
Table 1: Global Spending on CRM Licenses by Insurers, by Region, through 2012 ($ millions)
Table 2: North American Spending on CRM Licenses by Insurers, by Country, through 2012 ($ millions)
Table 3: North American Spending on CRM Licenses by Insurers, by Country, through 2012 ($ millions)


Abstract

Introduction

To capitalize on opportunities and to thwart competition, insurers must become customer centric. This need to refocus on the customer is driving demand for Customer Relationship Management (CRM) among Property & Casualty (P&C) and Life & Pension (L&P) insurers worldwide.

Scope

Segments CRM license and subscription spending by insurers by region and country Quantifies spending on CRM by insurer type

Highlights

According to Datamonitor projections, global CRM license sales will grow 9% annually through 2012, reaching $440 million. The United States accounts for over 90% of CRM spend by insurers in North America. Canada, however, is projected to have a bit healthier growth rate.

Reasons to Purchase

Understand the current and future direction of CRM spending in the insurance sector Compare opportunities across countries and insurer types.


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