EMEA Hosted Contact Center Markets

Published by: Frost & Sullivan

Published: Jan. 10, 2008 - 90 Pages

Table of Contents

1 EMEA HOSTED CONTACT CENTRE MARKET

Table of Contents

Table of Contents

Summary of Major Findings

Introduction

Scope and Methodology

Product Definitions

Business Benefits

Market Trends

Pricing Trends

Market Engineering Measurements

Market Challenges

Market Drivers

Market Restraints

Market Analysis

Forecasts

Market Snapshot - United Kingdom

Market Snapshot - France

Market Snapshot - Germany

Market Snapshot - Spain

Market Snapshot - Italy

Market Snapshot - Benelux

Market Snapshot - Scandinavia

Market Snapshot - Eastern Europe

Market Snapshot - Rest of Europe

Market Snapshot - Middle East and Africa

Competitive Analysis

Competitive Structure

Service Provider Profiles

Technology Vendor Profiles

Strategic Analysis

Growth Recommendations

Abstract

The number of end-user organizations deploying hosted contact centre solutions has been rising rapidly in the past few years. The markets are poised to grow out of the early adopter phase, with immense growth potential for the future. This research service examines industry challenges, market trends, drivers and restraints to the adoption of hosted contact centres in EMEA. Technology vendors and service providers that are active in EMEA are profiled, and specific growth recommendations are made.

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