Video Conferencing: US End-User and Decision Maker Perspectives

Published by: In-Stat

Published: Dec. 27, 2007 - 29 Pages

Table of Contents

Historical Perspective

Methodology

Overview
Evolving Role of Telepresence

Hybrid and Down-Market Video Conferencing Prevails
The Next Several Years Will See Video Conferencing Flourish

Decision Maker Perspective
IP Is Becoming Pervasive
Polycom and Microsoft in Lead Position Among Survey Respondents
Real-Time Collaboration Currently Leads Telepresence in Planned Deployments
63% of Businesses Have a Formal Video Conferencing Company-Use Policy

End-User Perspectives
Video Conferencing is Used on a Fairly Regular Basis

Video Conferencing is Well Established as a Communications Tool
Dedicated Video Conference Rooms are Used as Frequently as Non-Dedicated
Video Conferencing is Used for a Variety of Reasons
Satisfaction Levels are Generally Good
The Use of a Centralized Organization?
Reliability is Reasonable But Not Considered a Strength
Desktop and Inter-Company Conferencing Capability is Desired

Those Who Choose Not to Use Available Teleconferencing Capabilities

Past Users are Generally Amenable to Using Video Conferencing Again

The Non-User Perspective

Implications

Glossary

Related In-Stat Reports

List of Tables
Table 1. Does Your Organization’s Video Conferencing Solutions Run Over IP or TDM?
Table 2. What Plans, If Any, Does Your Organization Have to Increase the Use of IP for Video Conferencing in the Next 12 Months?
Table 3. Which Video Conferencing Vendors are Used Within Your Organization?
Table 4. What Are the Key Rules of the Corporate Policy?
Table 5. On Average, How Often Do You Typically Use Video Conferencing?
Table 6. What Drives the Frequency of Your Video Conferencing Use?
Table 7. How Long Have You Been Using Video Conferencing? (End-Users)
Table 8. How Has the Frequency of Your Video Conferencing Use Changed Over the Last Year? (End-Users)
Table 9. Where Do Your Video Conferences Take Place? (End-Users)
Table 10. What Types of Video Conferencing Facilities are Used in Your Organization? (Decision Makers)
Table 11. Why Do You Use Video Conferencing? (End-Users)
Table 12. Is a Centralized Organization Used to Schedule Video Conferences? (End-Users)
Table 13. Is a Centralized Organization Used to Schedule Video Conferences? (Decision Makers)
Table 14. Actual vs. How Long Reasonably Expected to Wait for Set up of a Video Conference
Table 15. How Satisfied Are You With the Overall Reliability of Your Video Conferencing Service?
Table 16. What, If Anything, Would Cause You to Use Video Conferencing More Frequently? (End-Users)
Table 17. Why Do You Choose Not to Use Video Conferencing When It is Available?
Table 18. What, If Anything, Would Cause You to Consider Using Video Conferencing?
Table 19. Why Did You Stop Using Video Conferencing for Business Purposes? (End-Users)
Table 20. Why Did Your Organization Stop Using Video Conferencing for Business Purposes? (Decision Makers)
Table 21. How Would You Rate Your Satisfaction With Past Video Conferencing Experiences?
Table 22. If the Quality, Usability, and Cost of Video Conferencing Were Acceptable, How Likely Would You Be to Use Video Conferencing Again?
Table 23. Which of the Following Factors Was an Important Consideration in Your Plans to Use Video Conferencing in the Next 12 Months?
Table 24. Why is Video Conferencing Not Being Used?

List of Figures
Figure 1. Continued Use of Centralized Organization vs. Individual Control for Scheduling and Managing Video Conferences
Figure 2. Which Video Conferencing Vendors are Used Within Your Organization?
Figure 3. Current and Planned Use of Video Conferencing Capabilities
Figure 4. Satisfaction with Video Conferencing Capabilities
Figure 5. Function Current Users Can Perform (End-Users)

Abstract

The promise of video conferencing to become a part of everyday communications in the business environment is at hand. Technological improvements in the capability, as well as strong efforts from major companies like Cisco, Microsoft, and IBM to promote media-rich productivity tools, are boosting the prospects for video conferencing. Businesses are also being led to telepresence as the Holy Grail at the end of the trail of video conferencing options by leading companies such as Cisco, HP, Polycom, LifeSize, and TANDBERG, among others.

This end-user and decision-maker analysis explores how video conferencing is currently used, the drivers of adoption and use, as well as challenges facing decision-makers. Current and planned capabilities, specific facilities and environments where video conferencing is used, as well as corporate policies, and satisfaction levels are explored. The analysis also includes the opinions of former video conferencing users, those who choose not to use available video conferencing capabilities, and those planning to adopt video conferencing capabilities.

Get Full Details About This Report >>

About MarketResearch.com
MarketResearch.com is an online aggregator selling over 160,000 market research reports, company profiles and country profiles from over 600 research firms. Our reports will provide you with the critical business and competitive intelligence you need for strategic planning and marketing research. Coverage includes the US, UK, Europe, Asia and global markets.