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Business Process Outsourcing: Clear Sailing Offshore, or Heavier Seas Ahead?Published by: TowerGroup Published: Jan. 7, 2008 - 16 Pages Table of Contents
AbstractFinancial services institutions (FSIs) have dramatically expanded their use of offshore, onshore, and near-shore business process outsourcing (BPO), a trend that will continue over several years as offshore vendors add deeper domain expertise and improve their ability to provide more complex services at lower cost. Total BPO will continue double-digit growth rates through 2012. However, year-over-year growth rates will flatten beginning in 2010 due to new business structures and global collaboration capabilities as well as the evolution from pure BPO with the emergence of platforms for end-to-end BPO and offerings combining BPO and information technology outsourcing (ITO).Get Full Details About This Report >> |
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