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Top Business Drivers, Strategic Responses, and Technology Initiatives in Consumer Lending (2008)

Published by: TowerGroup

Published: Dec. 17, 2007 - 17 Pages


Table of Contents


Report Coverage

Analysis of Key Issues

Exhibit 1 Top Business Drivers, Strategic Responses, and Technology Initiatives in Consumer Lending (2008)

Exhibit 2 Sample Mapping of Top Business Drivers for Consumer Lending (2008)

Business Driver 1: Market Volatility

Business Driver 2: Changing Customer and Market Needs and Product Preferences

Business Driver 3: Increased Regulatory Burdens

Business Driver 4: Rising Debt Burden

Business Driver 5: Cost Management Opportunities

Business Driver 6: Paper-Based and Manual Processes

Business Driver 7: Fraud Risks

Recent Trends and Predictions for the Future

Summary

Abstract

Rising delinquencies and declining lending volume in most areas of consumer lending, especially mortgage lending put the consumer banking divisions of financial services institutions in a defensive mode for 2008. This time of crisis in the industry has lowered financial performance expectations for many, but it also means opportunities for those that adjust business strategies and IT initiatives. Consumer lenders need a new road map for success. A credit reformation is under way and in this annual report on the future of the consumer lending industry, TowerGroup has outlined the top business drivers, strategic responses, and technology initiatives lenders need to evaluate.

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