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Contact centers in Argentina

Published by: Datamonitor

Published: Nov. 21, 2007 - 62 Pages


Table of Contents


Overview
Catalyst
Summary
Definitions
AGENT POSITIONS
Contact Centers and Agent Positions in Argentina
In-house and Outsourced Agent Positions in Argentina
Agent positions in Argentina by vertical market
Agent positions in Argentina by size-band
Agent positions in Argentina by telephony end-point
Agent positions in Argentina by technology location
TECHNOLOGY SPENDING
Argentina contact center technology spending by application
Argentina contact center technology spending by vertical
Argentina contact center technology spending by size-band
CONTACT CENTER INBOUND HARDWARE TECHNOLOGY SPENDING
Argentina contact center Inbound hardware technology spending by vertical
Argentina contact center Inbound hardware technology spending by size-band
CONTACT CENTER NON-SWITCH SOFTWARE TECHNOLOGY SPENDING
Argentina contact center Non-switch software technology spending by vertical
Argentina contact center Non-switch software technology spending by size-band
CONTACT CENTER OUTBOUND TECHNOLOGY SPENDING
Argentina contact center Outbound technology spending by vertical
Argentina contact center Outbound technology spending by size-band
CONTACT CENTER QUALITY MONITORING TECHNOLOGY SPENDING
Argentina contact center Quality Monitoring technology spending by vertical
Argentina contact center Quality Monitoring technology spending by size-band
CONTACT CENTER SWITCH DEPENDENT SOFTWARE TECHNOLOGY SPENDING
Argentina contact center Switch-dependent technology spending by vertical
Argentina Contact center Switch-dependent technology spending by size-band
CONTACT CENTER SWITCH-INDEPENDENT TECHNOLOGY SPENDING
Argentina contact center Switch-independent technology spending by vertical
Argentina contact center Switch-independent technology spending by size-band
CONTACT CENTER WORKFORCE MANAGEMENT TECHNOLOGY SPENDING
Argentina contact center Workforce Management technology spending by vertical
Argentina contact center Workforce Management technology spending by size-band
Appendix
Further reading
Ask the analyst
LIST OF FIGURES
Figure 1: Contact centers and agent positions in Argentina, 2005 - 2010
Figure 2: In house and outsourced agent positions in Argentina, 2005 - 2010
Figure 3: Agent positions in Argentina by vertical market, 2005 & 2010
Figure 4: Agent positions in Argentina by size-band, 2005 & 2010
Figure 5: Agent positions in Argentina by telephony end-point, 2005 - 2010
Figure 6: Agent positions in Argentina by technology location, 2005 - 2010
Figure 7: Argentina contact center technology spending by application, 2005 - 2010
Figure 8: Argentina contact center technology spending by vertical market, 2005 & 2010
Figure 9: Argentina contact center technology spending by size-band, 2005 & 2010
Figure 10: Argentina contact center Inbound hardware technology spending by vertical market, 2005 & 2010
Figure 11: Argentina contact center Inbound hardware technology spending by size-band, 2005 & 2010
Figure 12: Argentina contact center Non-switch software technology spending by vertical market, 2005 & 2010
Figure 13: Argentina contact center Non-switch software technology spending by size-band, 2005 & 2010
Figure 14: Argentina contact center Outbound technology spending by vertical market, 2005 & 2010
Figure 15: Argentina contact center Outbound technology spending by size-band, 2005 & 2010
Figure 16: Argentina contact center Quality Monitoring technology spending by vertical market, 2005 & 2010
Figure 17: Argentina contact center Quality Monitoring technology spending by size-band, 2005 & 2010
Figure 18: Argentina contact center Switch-dependent technology spending by vertical market, 2005 & 2010
Figure 19: Argentina contact center Switch-dependent technology spending by size-band, 2005 & 2010
Figure 20: Argentina contact center Switch-independent technology spending by vertical market, 2005 & 2010
Figure 21: Argentina contact center Switch-independent technology spending by size-band, 2005 & 2010
Figure 22: Argentina contact center Workforce Management technology spending by vertical market, 2005 & 2010
Figure 23: Argentina contact center Workforce Management technology spending by size-band, 2005 & 2010
LIST OF TABLES
Table 1: Contact Center definitions
Table 2: Contact centers and agent positions in Argentina, 2005 - 2010
Table 3: In house and outsourced agent positions in Argentina, 2005 - 2010
Table 4: Agent positions in Argentina by vertical market, 2005 - 2010
Table 5: Agent positions in Argentina by size-band, 2005 - 2010
Table 6: Agent positions in Argentina by telephony end-point, 2005 - 2010
Table 7: Agent positions in Argentina by technology location, 2005 - 2010
Table 8: Argentina contact center technology spending by application, 2005 - 2010
Table 9: Argentina contact center technology spending by vertical market, 2005 - 2010
Table 10: Argentina contact center technology spending by size-band, 2005 - 2010
Table 11: Argentina contact center Inbound hardware technology spending by vertical market, 2005 - 2010
Table 12: Argentina contact center Inbound hardware technology spending by size-band, 2005 - 2010
Table 13: Argentina contact center Non-switch software technology spending by vertical market, 2005 - 2010
Table 14: Argentina contact center Non-switch software technology spending by size-band, 2005 - 2010
Table 15: Argentina contact center Outbound technology spending by vertical market, 2005 - 2010
Table 16: Argentina contact center Outbound technology spending by size-band, 2005 - 2010
Table 17: Argentina contact center Quality Monitoring technology spending by vertical market, 2005 - 2010
Table 18: Argentina contact center Quality Monitoring technology spending by size-band, 2005 - 2010
Table 19: Argentina contact center Switch-dependent technology spending by vertical market, 2005 - 2010
Table 20: Argentina contact center Switch-dependent technology spending by size-band, 2005 - 2010
Table 21: Argentina contact center Switch-independent technology spending by vertical market, 2005 - 2010
Table 22: Argentina contact center Switch-independent technology spending by size-band, 2005 - 2010
Table 23: Argentina contact center Workforce Management technology spending by vertical market, 2005 - 2010
Table 24: Argentina contact center Workforce Management technology spending by size-band, 2005 - 2010


Abstract

Introduction

The databook is a detailed information resource covering current and forecast contact center market data. The market is sized both in terms of agent positions and technology spending, and the data is segmented by vertical market, in-house/outsourced, size-band, type of technology, IP/TDM, and hosted/CPE.

Scope

All market forecasts are from 2005 to 2010 inclusive. All agent position and technology spending data is segmented by size-band and vertical market. Spending data for inbound routing hardware and software, outbound, workforce management, quality monitoring, agent analytics and eLearning.

Highlights

The expansion in demand for products and services in Asia, Eastern Europe, Latin America, the Middle East and Africa, combined with the increase in offshoring, will lead to the creation of four times as many new agent positions in developing markets over the next four years as in developed markets. Vendors will need to carefully target resources by country and vertical market in order to generate profitable revenue growth.

Reasons to Purchase

Gain insight into key contact center growth patterns. Understand evolving contact center technology investment and adoption. Identify the fastest growing vertical markets for contact center technology and services.


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