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Decision Matrix: Selecting A CRM Vendor In The Pharmaceutical Industry (Competitor Focus)

Published by: Datamonitor

Published: Nov. 16, 2007 - 29 Pages


Table of Contents


DATAMONITOR VIEW
CATALYST
SUMMARY
METHODOLOGY
MARKET DEVELOPMENTS
The competitive landscape for CRM in the life sciences is entering a new phase
The CRM in Pharmaceuticals Decision Matrix
Oracle is the top leader by striking the right balance between industry specificity and functionality
Cegedim Dendrite is a leading vendor with strong industry expertise and an expanded installed base
With a new delivery model and strong end-user sentiment Salesforce.com is building momentum
StayinFront offers robust multi-channel capabilities on an updated technology platform
Verticals onDemand's VBioPharma CRM product will change the competitive landscape
MARKET LEADERS
Market leaders: Technology Assessment
Market leaders: User sentiment
Market leaders: Market Impact
VENDOR ANALYSIS
Oracle - Siebel: CRM in Pharma Radars
Recommendation: Shortlist
Cegedim Dendrite - Teams: CRM in Pharma Radars
Recommendation: Shortlist
Cegedim Dendrite - Mobile Intelligence: CRM in Pharma Radars
Recommendation: Shortlist
Salesforce.com: CRM in Pharma Radars
Recommendation: Consider
StayinFront: CRM in Pharma Radars
Recommendation: Consider
Verticals onDemand: CRM in Pharma Radars
Recommendation: Explore
APPENDIX
Definitions
Datamonitor Ratings
Extended methodology
Technology
User sentiment
Market Impact
Further reading
Ask the analyst
List of Tables
Table 1: The CRM in Pharma Decision Matrix*
List of Figures
Figure 1: The CRM in Pharma Decision Matrix*
Figure 2: Market leaders analysis: Technology
Figure 3: Market leaders analysis: User sentiment
Figure 4: Market leaders analysis: Market impact
Figure 7: The Oracle CRM in Pharma Radar: Siebel
Figure 5: The Cegedim CRM in Pharma Radar: Teams
Figure 6: The Dendrite CRM in Pharma Radar: Mobile Intelligence
Figure 8: The Salesforce.com CRM in Pharma Radar
Figure 9: The StayinFront CRM in Pharma Radar
Figure 10: The Verticals onDemand CRM in Pharma Radar


Abstract

Introduction

This report provides a comparative analysis of the leading CRM vendors in the pharmaceutical market in order to help companies select a CRM solution based on its technology strength, reputation amongst end users and ability to influence the market.

Scope

Identifies which technology vendors pharmaceutical companies should ‘shortlist’ when considering the purchase of a CRM solution. Provides a comparative technology assessment of the CRM solutions offered by leading vendors in the pharmaceutical market, globally Identifies which CRM solution providers have the most impact on the pharmaceutical market Explores how end users perceive CRM vendors across eight categories such as product quality and service capabilities

Highlights

By combining robust CRM technology with extensive market impact in the pharmaceutical sector, Oracle is positioned as the leader for CRM solutions in the life sciences; With its recent acquisition of Dendrite, Cegedim has increased its market impact and has positioned itself as an important leader in the pharmaceutical CRM market; By offering new technology platforms StayinFront and Salesforce.com have become important players in the pharmaceutical CRM landscape; and While still a newcomer, Verticals onDemand, boasts domain expertise and a competitive end-user interface.

Reasons to Purchase

Understand the topography of the competitive landscape for CRM in the pharmaceutical industry Identify the strengths and weaknesses of leading CRM vendors and their solutions Obtain insight into how IT managers in Pharma perceive key vendors in the market for CRM


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