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360-Degree Small Business Customer Profiles: Around the World of EntrepreneursPublished by: TowerGroup Published: Nov. 26, 2007 - 7 Pages Table of ContentsAbstractSmall business banking is a relationship-based business. Small business owners value trusted advisors to help them grow and improve their business. In order for small business bankers to become trusted advisors, they need specialized resources, training, products, and services. One of the critical resources is a comprehensive, 360-degree view of the small business customer. This TowerGroup Research Note discusses the challenges banks face when building a comprehensive small business customer profile. Banks that can overcome the challenges and create integrated, comprehensive views of their small business customers will gain customer loyalty and increased share of wallet.Get Full Details About This Report >> |
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