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Offshore Mortgage Business Process Outsourcing: Part 1, Overview for Vendor Selection

Published by: TowerGroup

Published: Nov. 19, 2007 - 11 Pages


Table of Contents


Report Coverage

Background

Analysis

Exhibit 1 Major Activities in the Mortgage Loan Origination Process

Exhibit 2 Major Activities in the Mortgage Loan Servicing Process

Criteria for Evaluation of Mortgage BPO Vendors

Exhibit 3 Criteria for Evaluation and Selection of Mortgage Business Process Outsourcing Vendors

Exhibit 4 Offshore US Mortgage Industry Business Process Outsourcing Vendors in India (2007)

Mortgage BPO Vendor Summaries

Exhibit 5 Offshore Mortgage Business Process Outsourcing Vendors by Size and Outsourcing Model (A-I) (2007)

Exhibit 6 Offshore Mortgage Business Process Outsourcing Vendors by Size and Outsourcing Model (I-Z) (2007)

Summary

Abstract

The US mortgage lending industry has attracted many offshore business process outsourcing (BPO) vendors due to its overreliance on paper-based, labor-intensive processes. The large number of mortgage BPO vendors gives mortgage lenders great choice but makes vendor selection much more difficult. Characteristics differentiating the BPO vendors include firm size, business strategy, lending process focus, IT platforms deployed, business process, security certifications, and employee training. This TowerGroup Research Note provides an overview of the offshore mortgage BPO vendor landscape, discusses evaluation criteria for vendor selection, and considers the outlook for this BPO market.

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