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Promises, Promises: Are U.S. Insurers BPO Believers Yet?Published by: IDC Published: Sep. 26, 2007 - 27 Pages Table of ContentsTable of Contents Financial Insights Opinion In This Report Situation Overview Figure: Selected Insurance Company Business Functions Including The Four Key Cross-Industry Functions (In Bold) Fighting Themselves? The hurdles include: The drivers include: Use of BPO for Cross-Industry Functions Table: Brief Definitions of Four Key BPO Functions Insurers Are Not Biting Table: U.S. Insurance Industry BPO Spending Share, 2005-2010: Comparison with Other Financial Services Industries and with Industries Having the Highest and Lowest BPO Spending Share (%) Table: U.S. Insurance Industry BPO Spending, 2005-2010: Comparison with Other Financial Services Industries and with Industries Having the Highest and Lowest BPO Spend ($M) Or Are They? In The Mix Figure: U.S. Internal and External BPO Provider Share for Human Resources, 2006 Figure: U.S. Internal and External BPO Provider Share for Procurement, 2006 Figure: U.S. Internal and External BPO Provider Share for Finance and Accounting, 2006 Figure: U.S. Internal and External BPO Provider Share for Customer Care, 2006 Domestic Vintage Preferred Figure: U.S. Insurance Industry Use of BPO Providers for Human Resources by Select Insurer Employee Size, 2006 Figure: U.S. Insurance Industry Use of BPO Providers for Procurement by Select Insurer Employee Size, 2006 Figure: U.S. Insurance Industry Use of BPO Providers for Finance and Accounting by Select Insurer Employee Size, 2006 Figure: U.S. Insurance Industry Use of BPO Providers for Customer Care by Select Insurer Employee Size, 2006 Future Outlook On The Drawing Board Figure: Insurance Industry BPO Investment Planning Horizon For the Four Key Cross-Industry Functions Over the Next Three Years Delving Deeper Figure: U.S. Insurance Industry Plans for Investment in Human Resources BPO by Time Period Figure: U.S. Insurance Industry Plans for Investment in Procurement BPO by Time Period Figure: U.S. Insurance Industry Plans for Investment in Finance and Accounting BPO by Time Period Figure: U.S. Insurance Industry Plans for Investment in Customer Care BPO by Time Period Essential Guidance Actions for Insurance Companies Suggested Options Actions for Vendors Learn More Related Research Synopsis AbstractThis document is about Promises, Promises: Are U.S. Insurers BPO Believers Yet?Get Full Details About This Report >> |
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