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Customer Care

Published by: Jupiter Research Corporation

Published: Apr. 5, 2006 - 6 Pages


Table of Contents


Key Question - How satisfied are mobile subscribers with the customer service they receive from wireless carriers?
Key Question - How does the online self-service of wireless carriers compare with that of other industries?
Key Question - What can wireless carriers do to improve customer service?


Abstract

Managing the cost and quality of customer care has become increasingly challenging for wireless carriers as the complexity of cell phones, billing, data services, and third-party applications increases.


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