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Integrating Quality into Business Systems for High Performance

Published by: Best Practices, LLC

Published: May. 1, 2007 - 94 Pages


Table of Contents


Chapter One: Creating Standards of Excellence and Centers of Expertise that Embed Quality into Business Systems

Creating Standards of Excellence

Leadership: Top-Down Support Drives Effective Deployments

Integrating Quality into Job Responsibilities

Chapter Two: Measuring Quality Performance

Key Metrics and Tools

Driving Quality Integration Through Data Management Systems

Quality Methodologies

Chapter Three: Creating the Quality Culture

Embedding Quality into the Business

Managing Change

Empowering Front-Line Personnel to Make Quality Decisions

Incenting a Quality Mindset

Communicating Quality Goals and Successes

Chapter Four: Integrating Quality into New Product Development

Designing Quality into New Products

Planning for Quality

Abstract

Integrated Quality Systems are critical to an organization’s health and profitable growth and to ensure the value, safety, efficiency and effectiveness of its products and services. For the many companies that operate with some form of regulatory oversight the hurdles for success may seem even higher. Regulated marketplaces require organizations to comply with often rigorous, technical or bureaucratic standards. To compete successfully in regulated industries, companies must learn to integrate their quality systems into their business operations.

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