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U.S. Home-Based Agent 2007-2011 Forecast: The Irony of Homeshoring's Rising Value Amid a U.S. Housing BustPublished by: IDC Published: Sep. 14, 2007 - 21 Pages Table of ContentsTable of Contents IDC Opinion In This Study Methodology Situation Overview Homeshoring's Context: American Pastoral, August 2007 Housing Headwinds Cross Currents Average Incomes Fell from 2000-2005 Big Ticket Costs Soaring Healthcare Higher Education Commuting in Major U.S. Cities Future Outlook Forecast and Assumptions Table: U.S. Outsourced Home-Based Agent Spending and Number of Outsourced Home-Based/Virtual Contact Center Agents, 2006-2011 Table: Key Forecast Assumptions for the U.S. Home-Based Agent Market, 2007-2011 Market Context Table: U.S. Outsourced Home-Based Agent Spending and Number of Outsourced Home-Based/Virtual Contact Center Agents, 2006-2011: Comparison of December 2005 and September 2007 Forecasts Figure: U.S. Outsourced Home-Based Agent Spending, 2006-2011: Comparison of December 2005 and September 2007 Forecasts Essential Guidance A Light in August? Homeshoring's Rise VoIP Adoption in Contact Centers Continues to Grow A Demographic of Older Workers Wage Inflation in India Flipping the Concern for Data Security on Its Head Recognize the Captive Market Opportunity Learn More Related Research Synopsis AbstractThis document is about U.S. Home-Based Agent 2007-2011 Forecast: The Irony of Homeshoring's Rising Value Amid a U.S. Housing BustGet Full Details About This Report >> |
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