|
|
Malaysia Business Process Outsourcing Adoption RatePublished by: IDC Published: Sep. 7, 2007 - 42 Pages Table of ContentsTable of Contents IDC Opinion In This Study Methodology Figure: Sample Size by Number of Employees Figure: Sample Size by Types of Companies Figure: Sample Size by Types of Offices Figure: Sample Size by Vertical Industry Executive Summary Situation Overview Introduction How IDC Defines Business Process Outsourcing Distinction Between Business Process Outsourcing and Processing Services Figure: Business Process Outsourcing: A Hybrid Service Model Horizontal Versus Vertical Business Process Outsourcing Horizontal Business Process Outsourcing Vertical Business Process Outsourcing Key Focus on Horizontal Functions Survey Findings and Analysis Current Business Outsourcing Adoption in Malaysia Figure: Current Business Outsourcing Adoption in Malaysia Table: Current Business Outsourcing Adoption in Malaysia by Marco Verticals (%) Non-Business Process Outsourcing Adopters Figure: Reasons for Not Outsourcing Table: Reasons for Not Outsourcing by Macro Verticals (%) Potential Adopters Table: Criteria in Making Decision for Organization That Is Considering Outsourcing (%) Horizontal Business Outsourcing Adoption by Functional Types Business outsourcing = processing services + BPO Figure: Enterprises' Business Outsourcing Engagement Table: Enterprises' Business Outsourcing Engagement by Company Size (%) Horizontal Business Outsourcing Functions Adoption by Verticals Table: Enterprises' Business Outsourcing Functions by Company Size (%) Horizontal Business Process Outsourcing Versus Processing Services by Verticals Table: Horizontal Business Process Outsourcing Versus Processing Services by Verticals(%) Table: Subprocesses by Verticals (%) Users' Experience in Business Outsourcing Services Engagement Users' Experience Table: Satisfaction of Business Process Outsourcing Vendor Versus Business Processing Outsourcing's Experience by Verticals (%) Benefits and Challenges of Business Process Outsourcing Strategy Table: Benefits of Business Process Outsourcing Strategy by Verticals (%) Table: Issues with Business Process Outsourcing Strategies by Verticals (%) Will You Renew Your Contract? Table: Will You Renew Your Contract? (%) Future Outlook Where Does the Organization Prefer the Outsourcing To Be? Table: Where Does the Organization Prefer the Outsourcing To Be? (%) Steps Taken Before Embarking on Business Process Outsourcing Table: Steps Taken Before Embarking on Business Process Outsourcing (%) What Issues Are Important to Organization? Table: Top Issues Before Embarking on Business Process Outsourcing Essential Guidance Actions to Consider: Learn More Related Research Horizontal Business Process Outsourcing Market Definitions Human Resources Training Procurement Finance and Accounting Customer Care Synopsis AbstractThis document is about Malaysia Business Process Outsourcing Adoption RateGet Full Details About This Report >> |
|
|||
|
About MarketResearch.com
|
||||