Orchestrating the CRM Transformation in Asian Insurers: Focusing on Customer Analytics : Market Research Report

Orchestrating the CRM Transformation in Asian Insurers: Focusing on Customer Analytics

Published by: IDC

Published: Aug. 14, 2007 - 16 Pages

Table of Contents

Financial Insights Opinion

In This Report

Brief Description of the Solution

Customer Analytics

Figure: Business Analytics Applications and Tools

Core Versus Predictive Analytics

Table: Worldwide Insurance Industry IT Analytics Spending by Segment, 2005 and 2010 ($M)

Situation Overview

Current Lay of the Land for Insurers

Putting Your Money Where Your Mouth Is: In Customer Analytics

Business Benefits

Sophisticated Call Center Analytics

Challenges and Shortcomings

Data Hurdles

What are the Quantifiable ROIs?

Future Outlook

Essential Guidance

Actions for Insurers

Actions for Vendors

Learn More

Related Research

Appendix: Key BI Tools Vendors

Business Objects (www.businessobjects.com)

SAS (www.sas.com)

Cognos (www.cognos.com)

Microsoft (www.microsoft.com)

Hyperion (www.hyperion.com)

Synopsis

Abstract

This document is about Orchestrating the CRM Transformation in Asian Insurers: Focusing on Customer Analytics

Get Full Details About This Report >>

US: 800.298.5699

Int'l: +1.240.747.3093

About MarketResearch.com
MarketResearch.com is an online aggregator selling over 160,000 market research reports, company profiles and country profiles from over 600 research firms. Our reports will provide you with the critical business and competitive intelligence you need for strategic planning and marketing research. Coverage includes the US, UK, Europe, Asia and global markets.