2007 IT Leasing and Financing End-User Survey: Customer Needs and Wants : Market Research Report

2007 IT Leasing and Financing End-User Survey: Customer Needs and Wants

Published by: IDC

Published: Jul. 5, 2007 - 25 Pages

Table of Contents

IDC Opinion

In This Study

Survey Demographics and Methodology

Executive Summary

Situation Overview

Introduction

Survey Findings

Role of Leasing/Financing in IT Selection and Procurement Decisions

Figure: Role of Leasing/Financing in Equipment Selection and Procurement

Why Do IT Organizations Lease?

Figure: Respondents' Reasons for Leasing or Financing IT Equipment, Software, and Services

Why Don't IT Organizations Lease?

Table: Reasons End Users Do Not Lease by Company Size (% of Respondents)

Figure: Primary Reason Not to Lease IT Equipment, Software, and Services

Table: Reasons to Reconsider Leasing (% of Respondents)

What Do IT Organizations Want?

Figure: Areas for Improvement for Leasing or Financing Companies

Figure: Factors That Would Make Nonlessees Want to Lease

Customer Service a Key Concern

Figure: End-User Points of Pain

Are IT Organizations Satisfied?

Figure: Respondents' Satisfaction Levels with Leasing/Financing Providers

Table: Number of Leasing/Financing Companies Used (% of Respondents)

What Do IT Organizations Do at End of Lease?

Figure: End-of-Lease Behavior

Messages from IT Organizations

Figure: Messages from End Users

What Types of IT Equipment, Software, and Services Are Financed and Leased?

Table: Types of IT Equipment, Software, and Services Leased or Financed by Company Size (% of Respondents)

Figure: Respondents' Leasing and Financing Rates for IT Equipment, Software, and IT Services

Figure: Respondents' Leasing/Financing Rates for Software

IT Services and Software Leasing and Financing

Analysis

Future Outlook

Essential Guidance

Learn More

Related Research

Appendix: Respondent Demographics and Spending

Table: Respondents' Primary Business by Company Size

Table: Number of Employees in Company

Table: Respondents' IT Equipment, Software, and Services Spending in 2006

Synopsis

Abstract

This document is about 2007 IT Leasing and Financing End-User Survey: Customer Needs and Wants

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