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Captive Value Diagnostic Study

Published by: Everest Research Institute

Published: Sep. 11, 2007 - 33 Pages


Table of Contents


Summary of findings

Background

Objectives and scope of the study

Key objectives

Respondent profile

Key findings in detail

Perspectives on current performance

Permission to deliver enhanced value

Capabilities required

Implications for stakeholders

Appendix

Glossary of terms

References

Abstract

As the offshore services market matures, captives are exploring different mechanisms to deliver value beyond labor cost savings to their parent organizations. To help assess the future direction of captives, this research study gathers market perspective on issues such as current performance of the captive, focus of future delivery and key capabilities to build. The study is based on responses from senior captive as well as parent stakeholders across 56 global organizations.

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