Extended Warranties for New and Used Cars in Europe

Published by: Finaccord Ltd.

Published: Sep. 1, 2007 - 295 Pages

Table of Contents

0.0 EXECUTIVE SUMMARY

Extended warranties for new and used cars amount to a €2.04 billion market across Europe…

… with dealerships in Germany most likely to offer warranties to their customers

Dealers are most likely to adhere to captive propositions in Romania, Poland, Spain and Belgium….....

… although a significant market for non-captive warranties is developing in a majority of countries

Among new car buyers, average take-up rates, at 6.8%, are least developed in Denmark

… with a Europe-wide overall take-up rate of 15.6% having been generated by the research

Schemes organised by manufacturer brands or local importers are most widespread in the UK

Relationships with providers of extended warranties seem normally to be made at the national level.....

Revenues from extended warranties can help manufacturers to reduce total warranty costs…

… albeit there are a variety of challenges to overcome in order to grow profitable programs

1.0 INTRODUCTION

What is this report about?

The report’s focus is on extended warranties related to the sale of passenger cars to individuals

Rationale

Financial services provision is crucial to the profitability of automotive entities…

… and extends to a range of insurance, warranty and assistance concepts…

… although published information on these markets remains at a premium

Changes in the structure of the dealer channel have implications for automotive financial services

Methodology

Dealer survey

Manufacturer survey

Definitions

Finaccord

PartnerBASE™

2.0 EUROPEAN OVERVIEW

Introduction

Passenger vehicle data

Europe’s passenger car parc is characterized by slow but predictable growth

Countries in Eastern and South-Eastern Europe provide the best growth opportunities…

… with sales to commercial customers and fleet buyers outstripping the regional average

The boom in imported vehicles helps Poland to achieve rapid growth in sales of used cars

There is ample scope for growth in sales of used cars in Eastern and South-Eastern Europe

New vehicle registrations are characterised by patriotic tendencies in several countries…

… although brands such as Honda, Hyundai, Suzuki and Toyota are all making steady progress

Motor dealer data

The number of franchised dealers begins to grow following the low point reached in 2003…

… with the sale efficiency of five countries setting the standards for the rest of Europe

Dealer survey results - extended warranties

Dealerships in larger, wealthier markets are the most likely to promote extended warranties

Dealers in several countries are typically open to working with more than one warranty provider

Non-captive warranty provision is developing as a result of the activity of several specialist firms….....

… some of which operate internationally and some of which also run branded schemes

Average take-up rates for extended warranties vary significantly between different countries…

Dealerships enjoy the advantage of being the natural channel for extended warranties

Overall take-up rates fall below one in ten new car buyers in a significant number of countries

Buyers of used cars in Germany are most likely to acquire warranties at the point of sale…

… with those in France, Italy, Portugal and Switzerland also scoring high overall take-up rates

Manufacturer / importer survey results - extended warranties

Branded warranty schemes are most in evidence in the UK and least widespread in Ireland

Market size - extended warranties

The European market for extended warranties is worth approximately €2.04 billion…

… with the largest five countries accounting for well over three quarters of the market value

Manufacturers’ captive finance operations

Financial services constitute a crucial source of profitability to major automotive groups…

… although the sale of a 51% stake in GMAC by General Motors is a significant development

3.0 AUSTRIA

Introduction

Passenger vehicle data

New car sales advance at an annual average of 2.6% between 2002 and 2006

Brands within the Volkswagen grouping continue to account for well over a quarter of sales

Motor dealer data

Franchised sales outlets increase following the trough reached at the beginning of 2004…

… but average sales per sales outlet in Austria remain well below the European average

Dealer survey - top level results

Overall point-of-sale take-up rates in Austria are close to the Europe-wide averages

Competitor dynamics

Extended warranties: Car Garantie dominates non-captive warranty provision at the point of sale

… although several other providers have begun to emerge in the dealer distribution channel

Manufacturer relationships

Extended warranties: longer automatic guarantees dull appetite for extended warranty programs

4.0 BELGIUM

Introduction

Passenger vehicle data

Sales of both new cars and used cars rise strongly in 2006 following years of stagnation

The continuing popularity of the Citroën brand makes Peugeot Citroën the major group

Motor dealer data

The annual decline in dealership sales outlets has continued almost uninterrupted in recent years…..

… although by European standards, dealers generate relatively low sales per outlet

Dealer survey - top level results

Overall point-of-sale take-up rates in Belgium are below the Europe-wide averages

Competitor dynamics

Extended warranties: point-of-sale provision continues to be dominated by captive offerings

Manufacturer relationships

Extended warranties: Real Garant and Car Garantie have both made significant progress

5.0 CROATIA

Introduction

Passenger vehicle data

Sales of both new cars and used cars rise strongly in 2006 following years of stagnation

Total sales of 7,715 new cars in 2006 establish Peugeot Citroën as the Bulgarian market leader

Motor dealer data

Franchised dealership sales outlets exceed 200 in number for the first time in 2005

The limited number of sales contracts produces exceptionally high average sales per contract

Dealer survey - top level results

Overall point-of-sale take-up rates in Bulgaria are below the Europe-wide averages

Competitor dynamics

Extended warranties: warranty schemes are being promoted by a small minority of dealers

Manufacturer relationships

Extended warranties: few importers operate warranty schemes for the brands they manage

6.0 CZECH REPUBLIC

Introduction

Passenger vehicle data

Sales of used cars, including imports, are likely to have easily outgrown sales of new cars

The Opel, Renault and Volkswagen brands all hold a market share in excess of 10%

Motor dealer data

The number of dealer outlets peaks at 489 in 2003 but varies little over the full 2001-5 period

The sales efficiency of Croatian dealers appears low when compared to the European average

Dealer survey - top level results

Overall point-of-sale take-up rates in Croatia are below the Europe-wide averages

Competitor dynamics

Extended warranties: a majority of Croatian dealerships promote non-captive warranties only

Manufacturer relationships

Extended warranties: 12 brands had warranty programs up and running at the time of the research ...

7.0 CZECH REPUBLIC

Introduction

Passenger vehicle data

Rapid growth in sales of used cars help to offset the continuing decline in sales of new vehicles

The aggregate share of sales of brands within the Volkswagen grouping remains above 50%

Motor dealer data

The number of franchised dealer outlets recovers from the low point reached in 2003…

… although dealers are likely to become increasingly reliant upon sales of used vehicles

Dealer survey - top level results

Overall point-of-sale take-up rates in the Czech Republic are below the Europe-wide averages

Competitor dynamics

Extended warranties: a significant market for non-captive warranties has grown in recent years…

… with the Global Automotive Group’s Carlife ranking among the sector’s main protagonists

Manufacturer relationships

Extended warranties: a majority of brands organise warranty schemes on an internal basis

8.0 DENMARK

Introduction

Passenger vehicle data

Sales of both new and used passenger cars have developed strongly in recent years

Suzuki and Toyota push General Motors and Renault Nissan out of the top five groupings

Motor dealer data

The rate of decline in the number of franchised dealerships levels out in 2004 and 2005…

… although modest sales efficiency suggests that a further downsizing remains on the cards

Dealer survey - top level results

Overall point-of-sale take-up rates in Denmark are below the Europe-wide averages

Competitor dynamics

Extended warranties: independent warranty providers have yet to make serious progress

Manufacturer relationships

Extended warranties: few manufacturer brands have developed extended warranty schemes

9.0 FRANCE

Introduction

Passenger vehicle data

France’s passenger car market is seemingly ossified in terms of its sales volume and value

The combined share of Peugeot Citroën and Renault Nissan is declining gradually

Motor dealer data

The number of franchised outlets has stabilised since the 20.2% annual decline in 2002…

… with French dealerships displaying a degree of sales efficiency ahead of the European average .

Dealer survey - top level results

Overall point-of-sale take-up rates in France are above the Europe-wide averages

Competitor dynamics

Extended warranties: the major non-captive providers are the leading finance and leasing firms…...

… although independent providers like Icare and Gras Savoye also compete in this channel

Manufacturer relationships

Extended warranties: Icare and the RAC operate the majority of manufacturer warranty schemes....

10.0 GERMANY

Introduction

Passenger vehicle data

New car sales stage a recovery in 2006 but the market for used cars continues to decline gently

Volkswagen Group claims nearly one in three new car registrations in 2006

Motor dealer data

The long-standing decline in franchised dealership numbers stabilises by the beginning of 2006

Average sales per sales contract and sales outlet have risen significantly in recent years

Dealer survey - top level results

Overall point-of-sale take-up rates in Germany are above the Europe-wide averages

Competitor dynamics

Extended warranties: over a third of dealerships utilise non-captive warranty providers

Car Garantie is the clear leader in Germany’s extended warranty market…

… with premiums moving up at an annual average rate in excess of 10% in recent years

Manufacturer relationships

Extended warranties: Car Garantie accounts for a majority of manufacturer partnerships

11.0 GREECE

Introduction

Passenger vehicle data

Sales of used vehicles continue to grow in Greece although sales of new cars stagnate

Eight manufacturer groups claim a market share in excess of 5.0% of registrations in 2006

Motor dealer data

The number of franchised dealer outlets in Greece reaches a five-year high of 1,721 in 2005

Greece’s unique geography is a likely cause of the country’s low average sales per outlet

Dealer survey - top level results

Overall point-of-sale take-up rates in Greece vary between new and used cars

Competitor dynamics

Extended warranties: dealers promoting warranties tend to focus on captive programs

Manufacturer relationships

Extended warranties: Allianz runs warranty programs on behalf of six of the brands surveyed

12.0 HUNGARY

Introduction

Passenger vehicle data

An increase in registration taxes causes a fall in passenger car sales in both 2005 and 2006

Suzuki punches above its weight as a result of its local manufacturing presence

Motor dealer data

Dealership sales outlets grow overall in spite of falls in two years between 2002 and 2006

… resulting in a vehicle distribution channel whose efficiency is reasonable by regional standards ...

Dealer survey - top level results

Overall point-of-sale take-up rates in Hungary vary between new and used cars

Competitor dynamics

Extended warranties: independent warranty suppliers have begun to make progress in Hungary

Manufacturer relationships

Extended warranties: only a minority of brands have introduced their own warranty programs

13.0 IRELAND

Introduction

Passenger vehicle data

A boom in the volume of imported vehicles contributes to a buoyant market for used car sales

Toyota is Ireland’s highest selling brand although the Volkswagen grouping is the overall leader

Motor dealer data

The number of franchised sales outlets remains static during 2005 following a sharp reduction

Average sales per sales contract in Ireland are well below the average for Europe as a whole

Dealer survey - top level results

Overall point-of-sale take-up rates in Ireland are below the Europe-wide averages

Competitor dynamics

Extended warranties: where marketed, both captive and non-captive products are in evidence

Manufacturer relationships

Extended warranties: only one manufacturer brand operates its own extended warranty scheme

14.0 ITALY

Introduction

Passenger vehicle data

Sales of used cars breach the 3.0 million threshold in 2006 for the first time since 2003…

… with dealers now accounting for a share of around 36.0% of used car sales

The Fiat grouping continues to command a share of almost one third of passenger car sales

Motor dealer data

The long decline in the number of dealership outlets reaches a trough at the end of 2004…

… and Italian dealerships now rank alongside those in the UK in terms of sales efficiency

Dealer survey - top level results

Overall point-of-sale take-up rates in Italy are above the Europe-wide averages

Competitor dynamics

Extended warranties: extended warranty provision is still dominated by manufacturers…

… although Car Garantie, Full Assistance Car and Mapfre Warranty are making inroads

Manufacturer relationships

Extended warranties: Icare challenges Mondial Assistance and RAS for manufacturer mandates ....

15.0 NETHERLANDS

Introduction

Passenger vehicle data

The Dutch market for both new and used car sales has stagnated in recent years

The strong performance of Daihatsu, Kia and Mitsubishi boosts the share of smaller brands

Motor dealer data

The number of franchised dealership outlets seems likely to dip below 3,000 during 2007…

… given that the sales efficiency of Dutch dealerships lags behind the European average

Dealer survey - top level results

Overall point-of-sale take-up rates in the Netherlands vary between new and used cars

Competitor dynamics

Extended warranties: BOVAG’s own Dealergarant is used by some dealers on a non-captive basis

Manufacturer relationships

Extended warranties: Car Garantie has picked up several mandates since market entry in 2000…..

… while BOVAG’s own insurance company is used for warranty extensions by Toyota

16.0 NORWAY

Introduction

Passenger vehicle data

The share of total new passenger car sales attributable to fleet buyers has risen in recent years

The Toyota grouping challenges the Ford grouping for second position in the new car market

Motor dealer data

The sharp fall in the number of franchised outlets reaches its lowest point in 2003…

… although apparently low sales efficiency is caused in part by Norway’s peculiar geography

Dealer survey - top level results

Overall point-of-sale take-up rates in Norway are below the Europe-wide averages

Competitor dynamics

Extended warranties: Fragus Warranty Group strengthens its position by linking with ELCON

Manufacturer relationships

The provision of extended warranties for new and used cars is purely a non-captive activity

17.0 POLAND

Introduction

Passenger vehicle data

2005 and 2006 see a continuation of the trend for huge volumes of used car imports in Poland

Consequently, the vast majority of consumers acquiring a car elect to purchase a used vehicle

Volkswagen commands a group market share in excess of 20.0% of the passenger car market

Motor dealer data

The number of franchised dealer outlets has stabilised but remains low in per capita terms

The emphasis for Poland’s dealers will fall increasingly on the sale of used cars

Dealer survey - top level results

Overall point-of-sale take-up rates in Poland are below the Europe-wide averages

Competitor dynamics

Extended warranties: Poland remains virgin territory for non-captive warranty propositions

Manufacturer relationships

Extended warranties: schemes are now in place for over a half of manufacturer brands

18.0 PORTUGAL

Introduction

Passenger vehicle data

The volume of used car sales in Portugal exceeds 500,000 in each of 2005 and 2006

The Volkswagen grouping claims a position of leadership in the Portuguese market

Motor dealer data

The number of franchised dealership outlets has begun to increase following years of decline…

… in spite of the fact that they are not particularly productive in terms of average sales per outlet

Dealer survey - top level results

Overall point-of-sale take-up rates in Portugal are above the Europe-wide averages

Competitor dynamics

Extended warranties: several providers are active in Portugal’s non-captive warranty sector

Manufacturer relationships

Extended warranties: suppliers include the ACP, Europ Assistance and Mondial Assistance

19.0 ROMANIA

Introduction

Passenger vehicle data

Sales of new passenger cars surge at an average rate of growth per annum of 30.2%

Dacia alone accounts for well over one third of new passenger car registrations in Romania

Motor dealer data

Booming sales of new and used cars brings about a rapid increase in the number of sales outlets ...

In terms of average sales per sales outlet, Romanian dealers appear to be reasonably productive...

Dealer survey - top level results

For new cars, overall point-of-sale take-up rates in Romania are above the Europe-wide averages..

Competitor dynamics

Extended warranties: where offered, extended warranties are exclusively captive products

Manufacturer relationships

Extended warranties: warranty programs have been introduced by only a handful of brands

20.0 RUSSIA

Introduction

Passenger vehicle data

Volumes of both new and used car sales make significant progress in Russia

The share of new car sales of national manufacturers slips from 79.7% in2004 to 49.5% in 2006

Motor dealer data

Dealer survey - top level results

Overall point-of-sale take-up rates in Russia are below the Europe-wide averages

Competitor dynamics

Extended warranties: most dealers that offer warranties do so without external assistance

Manufacturer relationships

Extended warranties: only three automotive brands operate their own schemes

21.0 SLOVAKIA

Introduction

Passenger vehicle data

A rapid expansion in imported vehicles causes sales of used cars to surge in 2005 and 2006

The share of new car sales of the Volkswagen grouping declined rapidly between 2004 to 2006

Motor dealer data

Over 100 new franchised dealer outlets opened over a three year period to the start of 2006…

… although it is possible that this growth may be out of proportion relative to underlying demand

Dealer survey - top level results

Overall point-of-sale take-up rates in Slovakia are below the Europe-wide averages

Competitor dynamics

Extended warranties: Cargarant pioneers the provision of non-captive programs in Slovakia

Manufacturer relationships

Extended warranties: Carlife ties up administration deals with Kia and Porsche Inter Auto Slovakia..

22.0 SLOVENIA

Introduction

Passenger vehicle data

Although sales of used cars are rising, Slovenia’s passenger car market is largely mature

The Renault Nissan grouping accounted for almost one in four new car registrations in 2006

Motor dealer data

The number of dealership sales outlets recovers from the low point reached in 2002…

… although average sales per sales contract and sales outlet appear to be relatively low

Dealer survey - top level results

Overall point-of-sale take-up rates in Slovenia are below the Europe-wide averages

Competitor dynamics

Extended warranties: Marsh is pioneering non-captive extended warranties in Slovenia

Manufacturer relationships

Extended warranties: only two manufacturer brands have introduced schemes in Slovenia

23.0 SPAIN

Introduction

Passenger vehicle data

The volume of used car sales finally overtakes the number of new car sales in 2005

The comparative popularity of Seat makes Volkswagen the leading manufacturer group

Motor dealer data

Following a low point reached at the start of 2004, the number of franchised outlets has stabilised…

… with average sales per sales contract in Spain behind only the values for Bulgaria and Italy

Dealer survey - top level results

Overall point-of-sale take-up rates in Spain are above the Europe-wide averages

Competitor dynamics

Extended warranties: specialised brokers, such as Esegea and RSM Seguros, begin to emerge

Manufacturer relationships

Extended warranties: Aon Gil y Carvajal’s Pluralia remains the dominant external player

24.0 SWEDEN

Introduction

Passenger vehicle data

Moderate growth in the market for new cars helps to offset virtually static sales of used cars

Volvo achieves more than double the sales volume of any other single brand in Sweden

Motor dealer data

Following a period of decline, the number of outlets rises by 6.9% in the year to the start of 2006… .

… although measured by sales per sales outlet, dealers generate relatively low volumes

Dealer survey - top level results

Overall point-of-sale take-up rates in Sweden are below the Europe-wide averages

Competitor dynamics

Extended warranties: where offered, warranties are usually sourced from independent providers

Manufacturer relationships

Extended warranties: only three manufacturer brands operate their own warranty schemes

25.0 SWITZERLAND

Introduction

Passenger vehicle data

Sales of used cars remained virtually static in Switzerland over the 2002-6 time frame

Four manufacturer groups account for almost a half of sales of new passenger vehicles in 2006

Motor dealer data

A dull market for sales of new and used cars causes dealer sales outlet numbers to contract…

… but sales per sales outlet in Switzerland remain chronically low relative to the European average

Dealer survey - top level results

Overall point-of-sale take-up rates in Switzerland are above the Europe-wide averages

Competitor dynamics

Extended warranties: Car Garantie and eurotax Garantie have cultivated the market since 1993

Manufacturer relationships

Extended warranties: eurotax Garantie accounts for the majority of manufacturer relationships

26.0 TURKEY

Introduction

Passenger vehicle data

Sales of new vehicles in Turkey fall back from the peak of 451,000 achieved in 2004

Renault’s local manufacturing joint venture with Oyak is a key driver of its leadership position

Motor dealer data

Turkey registers average annual growth of 6.6% in the number of dealership sales outlets

… and average sales per sales contract and sales outlet are well ahead of the European averages.

Dealer survey - top level results

Overall point-of-sale take-up rates in Turkey vary between new and used cars

Competitor dynamics

Extended warranties: a notable proportion of dealers work only with independent warranty firms…..

… which include DSSA, a Greek company that is also active in Cyprus and Portugal

Manufacturer relationships

Extended warranties: most brands with warranty schemes manage these on an internal basis

27.0 UKRAINE

Introduction

Passenger vehicle data

Sales of new passenger cars in the Ukraine surge to over 370,000 in 2006

Brands distributed by UkrAVTO Corporation dominate the market for new car sales

Motor dealer data

Dealer survey - top level results

Overall point-of-sale take-up rates in Ukraine are below the Europe-wide averages

Competitor dynamics

Extended warranties: several dealers promote schemes organised by manufacturers or importers ..

Manufacturer relationships

Extended warranties: programs have been developed only by a small minority of brands

28.0 UNITED KINGDOM

Introduction

Passenger vehicle data

Falling sales of new cars to consumers bring about a contraction in the overall market…

… with used car sales also having diminished at an average annual rate of -0.4% since 2002

Solid sales of brands within the Ford grouping help to preserve its market leader status

Motor dealer data

The shrinkage in franchised dealership sales outlets in the UK is comparatively modest…

… as the sector continues to achieve average sales per outlet far ahead of the European average..

Dealer survey - top level results

Overall point-of-sale take-up rates in the UK are below the Europe-wide averages

Competitor dynamics

Extended warranties: a variety of non-captive schemes compete in the dealer channel…

… with Car Care Plan having rolled out several important initiatives to grow its business

Manufacturer relationships

Extended warranties: Mondial Assistance and Car Care Plan remain the foremost suppliers

GRAPHICS / TABLES

Dealers contacted for the research, segmented by country and manufacturer group affiliation

Manufacturer groups and brands contacted for the research

Overview of the passenger car parc in Europe, 2002-6

Overview of new passenger car sales in Europe, 2002-6

New passenger car sales made to consumers as a % of total new passenger car sales in Europe, 2002-6

Overview of used passenger car sales in Europe, 2002-6

Used passenger car sales as a % of the passenger car parc in Europe, 2002-6

New car registrations in Europe segmented by manufacturer group, 2005/6

Number of franchised automotive dealership sales outlets in Europe, 2001-5

Average sales volume per franchised automotive dealership sales outlet in Europe, 2005

Comparison of % of dealers offering extended warranties at the point of sale in Europe, 2007

Comparison of average number of providers used by dealers offering extended warranties in Europe, 2007

Comp. of captive / non-captive op. mods. used by dealers offering motor ins. at the pos. in Europe, 2007

Comp. of captive / non-captive op. mods. used by dealers off. motor ins. at the pos. in Europe, 2007 (data)

Comparison of average % of new car purchasers contracting extended warranties at the pos. in Europe, 2007

Comparison of overall % of new car purchasers contracting extended warranties at the pos. in Europe, 2007

Comparison of average % of used car purchasers contracting extended warranties at the pos. in Europe, 2007

Comparison of overall % of used car purchasers contracting extended warranties at the pos. in Europe, 2007

Comp. of % of manufacturers / importers with arrangements for branded extended warranties in Europe, 2007

Approximate size of the market for extended warranties for new and used cars in Europe, 2006

Global financial services revenues and pre-tax profits of major automotive manufacturer groups, 2005-6

Passenger car parc and new / used passenger car sales in Austria, 2002-6

New car registrations in Austria segmented by manufacturer group, 2006

Number of franchised automotive dealership sales outlets in Austria, 2001-5

Key data points for the franchised automotive dealership distribution channel in Austria, 2005

Extended warranties for new and used cars in Austria: key dealer survey results, 2007

Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Austria, 2007

Pen., op. models and partner market shares for man.-branded extended warranties in Austria, 2007

Passenger car parc and new / used passenger car sales in Belgium, 2002-6

New car registrations in Belgium segmented by manufacturer group, 2006

Number of franchised automotive dealership sales outlets in Belgium, 2001-5

Key data points for the franchised automotive dealership distribution channel in Belgium, 2005

Extended warranties for new and used cars in Belgium: key dealer survey results, 2007

Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Belgium, 2007

Pen., op. models and partner market shares for man.-branded extended warranties in Belgium, 2007

Passenger car parc and new / used passenger car sales in Bulgaria, 2002-6

New car registrations in Bulgaria segmented by manufacturer group, 2006

Number of franchised automotive dealership sales outlets in Bulgaria, 2001-5

Key data points for the franchised automotive dealership distribution channel in Bulgaria, 2005

Extended warranties for new and used cars in Bulgaria: key dealer survey results, 2007

Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Bulgaria, 2007

Penetration and operating models for manufacturer-branded extended warranties in Bulgaria, 2007

Passenger car parc and new / used passenger car sales in Croatia, 2002-6

Number of franchised automotive dealership sales outlets in Croatia, 2001-5

Key data points for the franchised automotive dealership distribution channel in Croatia, 2005

Extended warranties for new and used cars in Croatia: key dealer survey results, 2007

Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Croatia, 2007

Pen., op. models and partner market shares for man.-branded extended warranties in Croatia, 2007

Passenger car parc and new / used passenger car sales in the Czech Rep., 2002-6

New car registrations in the Czech Rep. segmented by manufacturer group, 2006

Number of franchised automotive dealership sales outlets in the Czech Rep., 2001-5

Key data points for the franchised automotive dealership distribution channel in the Czech Rep., 2005

Extended warranties for new and used cars in Czech Rep.: key dealer survey results, 2007

Pen., op. mods. and non-capt. part. mkt. shares for extended warranties mktd. by dealers in Czech Rep., 2007

Pen., op. models and partner market shares for man.-branded extended warranties in the Czech Rep., 2007

Passenger car parc and new / used passenger car sales in Denmark, 2002-6

New car registrations in Denmark segmented by manufacturer group, 2006

Number of franchised automotive dealership sales outlets in Denmark, 2001-5

Key data points for the franchised automotive dealership distribution channel in Denmark, 2005

Extended warranties for new and used cars in Denmark: key dealer survey results, 2007

Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Denmark, 2007

Pen., op. models and partner market shares for man.-branded extended warranties in Denmark, 2007

Passenger car parc and new / used passenger car sales in France, 2002-6

New car registrations in France segmented by manufacturer group, 2006

Number of franchised automotive dealership sales outlets in France, 2001-5

Key data points for the franchised automotive dealership distribution channel in France, 2005

Extended warranties for new and used cars in France: key dealer survey results, 2007

Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in France, 2007

Pen., op. models and partner market shares for man.-branded extended warranties in France, 2007

Passenger car parc and new / used passenger car sales in Germany, 2002-6

New car registrations in Germany segmented by manufacturer group, 2006

Number of franchised automotive dealership sales outlets in Germany, 2001-5

Key data points for the franchised automotive dealership distribution channel in Germany, 2005

Extended warranties for new and used cars in Germany: key dealer survey results, 2007

Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Germany, 2007

Pen., op. models and partner market shares for man.-branded extended warranties in Germany, 2007

Passenger car parc and new / used passenger car sales in Greece, 2002-6

New car registrations in Greece segmented by manufacturer group, 2006

Number of franchised automotive dealership sales outlets in Greece, 2001-5

Key data points for the franchised automotive dealership distribution channel in Greece, 2005

Extended warranties for new and used cars in Greece: key dealer survey results, 2007

Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Greece, 2007

Pen., op. models and partner market shares for man.-branded extended warranties in Greece, 2007

Passenger car parc and new / used passenger car sales in Hungary, 2002-6

New car registrations in Hungary segmented by manufacturer group, 2006

Number of franchised automotive dealership sales outlets in Hungary, 2001-5

Key data points for the franchised automotive dealership distribution channel in Hungary, 2005

Extended warranties for new and used cars in Hungary: key dealer survey results, 2007

Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Hungary, 2007

Penetration and operating models for manufacturer-branded extended warranties in Hungary, 2007

Passenger car parc and new / used passenger car sales in Ireland, 2002-6

New car registrations in Ireland segmented by manufacturer group, 2006

Number of franchised automotive dealership sales outlets in Ireland, 2001-5

Key data points for the franchised automotive dealership distribution channel in Ireland, 2005

Extended warranties for new and used cars in Ireland: key dealer survey results, 2007

Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Ireland, 2007

Penetration and operating models for manufacturer-branded extended warranties in Ireland, 2007

Passenger car parc and new / used passenger car sales in Italy, 2002-6

New car registrations in Italy segmented by manufacturer group, 2006

Number of franchised automotive dealership sales outlets in Italy, 2001-5

Key data points for the franchised automotive dealership distribution channel in Italy, 2005

Extended warranties for new and used cars in Italy: key dealer survey results, 2007

Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Italy, 2007

Pen., op. models and partner market shares for man.-branded extended warranties in Italy, 2007

Passenger car parc and new / used passenger car sales in the Netherlands, 2002-6

New car registrations in the Netherlands segmented by manufacturer group, 2006

Number of franchised automotive dealership sales outlets in the Netherlands, 2001-5

Key data points for the franchised automotive dealership distribution channel in the Netherlands, 2005

Extended warranties for new and used cars in the N’lands: key dealer survey results, 2007

Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in N’lands, 2007

Pen., op. models and partner market shares for man.-branded extended warranties in N’lands, 2007

Passenger car parc and new / used passenger car sales in Norway, 2002-6

New car registrations in Norway segmented by manufacturer group, 2006

Number of franchised automotive dealership sales outlets in Norway, 2001-5

Key data points for the franchised automotive dealership distribution channel in Norway, 2005

Extended warranties for new and used cars in Norway: key dealer survey results, 2007

Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Norway, 2007

Passenger car parc and new / used passenger car sales in Poland, 2002-6

New car registrations in Poland segmented by manufacturer group, 2006

Number of franchised automotive dealership sales outlets in Poland, 2001-5

Key data points for the franchised automotive dealership distribution channel in Poland, 2005

Extended warranties for new and used cars in Poland: key dealer survey results, 2007

Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Poland, 2007

Pen., op. models and partner market shares for man.-branded extended warranties in Poland, 2007

Passenger car parc and new / used passenger car sales in Portugal, 2002-6

New car registrations in Portugal segmented by manufacturer group, 2006

Number of franchised automotive dealership sales outlets in Portugal, 2001-5

Key data points for the franchised automotive dealership distribution channel in Portugal, 2005

Extended warranties for new and used cars in Portugal: key dealer survey results, 2007

Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Portugal, 2007

Pen., op. models and partner market shares for man.-branded extended warranties in Portugal, 2007

Passenger car parc and new / used passenger car sales in Romania, 2002-6

New car registrations in Romania segmented by manufacturer group, 2006

Number of franchised automotive dealership sales outlets in Romania, 2001-5

Key data points for the franchised automotive dealership distribution channel in Romania, 2005

Extended warranties for new and used cars in Romania: key dealer survey results, 2007

Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Romania, 2007

Penetration and operating models for manufacturer-branded extended warranties in Romania, 2007

Passenger car parc and new / used passenger car sales in Russia, 2002-6

New car registrations in Russia segmented by manufacturer group, 2006

Extended warranties for new and used cars in Russia: key dealer survey results, 2007

Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Russia, 2007

Penetration and operating models for manufacturer-branded extended warranties in Russia, 2007

Passenger car parc and new / used passenger car sales in Slovakia, 2002-6

New car registrations in Slovakia segmented by manufacturer group, 2006

Number of franchised automotive dealership sales outlets in Slovakia, 2001-5

Key data points for the franchised automotive dealership distribution channel in Slovakia, 2005

Extended warranties for new and used cars in Slovakia: key dealer survey results, 2007

Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Slovakia, 2007

Pen., op. models and partner market shares for man.-branded extended warranties in Slovakia, 2007

Passenger car parc and new / used passenger car sales in Slovenia, 2002-6

New car registrations in Slovenia segmented by manufacturer group, 2006

Number of franchised automotive dealership sales outlets in Slovenia, 2001-5

Key data points for the franchised automotive dealership distribution channel in Slovenia, 2005

Extended warranties for new and used cars in Slovenia: key dealer survey results, 2007

Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Slovenia, 2007

Penetration and operating models for manufacturer-branded extended warranties in Slovenia, 2007

Passenger car parc and new / used passenger car sales in Spain, 2002-6

New car registrations in Spain segmented by manufacturer group, 2006

Number of franchised automotive dealership sales outlets in Spain, 2001-5

Key data points for the franchised automotive dealership distribution channel in Spain, 2005

Extended warranties for new and used cars in Spain: key dealer survey results, 2007

Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Spain, 2007

Pen., op. models and partner market shares for man.-branded extended warranties in Spain, 2007

Passenger car parc and new / used passenger car sales in Sweden, 2002-6

New car registrations in Sweden segmented by manufacturer group, 2006

Number of franchised automotive dealership sales outlets in Sweden, 2001-5

Key data points for the franchised automotive dealership distribution channel in Sweden, 2005

Extended warranties for new and used cars in Sweden: key dealer survey results, 2007

Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Sweden, 2007

Pen., op. models and partner market shares for man.-branded extended warranties in Sweden, 2007

Passenger car parc and new / used passenger car sales in Switzerland, 2002-6

New car registrations in Switzerland segmented by manufacturer group, 2006

Number of franchised automotive dealership sales outlets in Switzerland, 2001-5

Key data points for the franchised automotive dealership distribution channel in Switzerland, 2005

Extended warranties for new and used cars in Switzerland: key dealer survey results, 2007

Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Switz., 2007

Pen., op. models and partner market shares for man.-branded extended warranties in Switzerland, 2007

Passenger car parc and new / used passenger car sales in Turkey, 2002-6

New car registrations in Turkey segmented by manufacturer group, 2006

Number of franchised automotive dealership sales outlets in Turkey, 2001-5

Key data points for the franchised automotive dealership distribution channel in Turkey, 2005

Extended warranties for new and used cars in Turkey: key dealer survey results, 2007

Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Turkey, 2007

Pen., op. models and partner market shares for man.-branded extended warranties in Turkey, 2007

Passenger car parc and new / used passenger car sales in Ukraine, 2002-6

New car registrations in Ukraine segmented by manufacturer group, 2006

Extended warranties for new and used cars in Ukraine: key dealer survey results, 2007

Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in Ukraine, 2007

Penetration and operating models for manufacturer-branded extended warranties in Ukraine, 2007

Passenger car parc and new / used passenger car sales in the UK, 2002-6

New car registrations in the UK segmented by manufacturer group, 2006

Number of franchised automotive dealership sales outlets in the UK, 2001-5

Key data points for the franchised automotive dealership distribution channel in the UK, 2005

Extended warranties for new and used cars in the UK: key dealer survey results, 2007

Pen., op. mods. and non-captive part. mkt. shares for extended warranties mktd. by dealers in the UK, 2007

Pen., op. models and partner market shares for man.-branded extended warranties in the UK, 2007

Abstract

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