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VoIP Adoption within the US SOHO Business Segment

Published by: In-Stat

Published: Aug. 24, 2007 - 16 Pages


Table of Contents


Executive Summary

Data Collection

Definitions

Carrier-Provided VoIP Services

IP PBX

Broadband IP Telephony

Client-Based VoIP and Voice-Enabled IM

3Current and Planned VoIP Deployments

Multiple Types of VoIP Solutions are Currently Used by US Businesses

Carrier-Provided VoIP Services

Multiple Solutions Employed for IP PBX Capabilities

The Role of Voice-Enabled IM

Implications

Related In-Stat Reports

List of Tables

Table 1. Deployment Status of VoIP

Table 2. Type of VoIP Service Currently Deployed

Table 3. Type of VoIP Service Planned in Next 18 Months

Table 4. Type of VoIP Service Currently Used, or Planned in Next 18 Months

Table 5. Type of Current Carrier-Provided VoIP Service

Table 6. Type of Planned Carrier-Provided VoIP Service

Table 7. Type of Current or Planned Carrier-Provided VoIP Service

Table 8. Current and Planned Hosted IP Centrex Service Providers

Table 9. Broadband IP Telephony Service Providers

Table 10. Deployment or Planned Deployment of New IP PBX vs. IP-Enabling Legacy PBXs

Table 11. Long-Term Strategy for Deploying Telephones in an IP PBX Environment

Table 12. Current and Planned IP PBX Vendors

Table 13. The Role of SIP in the Selection of an IP PBX

Table 14. Use of IM for Business Purposes among Employees

Table 15. Use of Voice-Enabled IM among IM Users

Table 16. IM Service Providers

List of Figures

Figure 1. Current Split between TDM and IP Lines for All VoIP Users

Figure 2. Use of IP Exclusively Among All VoIP Users

Abstract

Although VoIP is still in the relatively early stages of adoption, US businesses are beginning to gravitate to preferred flavors of VoIP. The SOHO segment adoption trends generally reflect most US businesses. While businesses of all sizes are reluctant to rely upon VoIP exclusively for their voice communications needs, the SOHO sector is slightly more inclined to do so, with 32% of current VoIP SOHO respondents to our survey indicating they use VoIP exclusively for 100% of their voice communications needs.

This report examines the SOHO segment and total US business VoIP deployments, planned deployments, current and planned service providers/vendors of VoIP, and how multiple solutions are often used to meet the voice needs of businesses. IP PBX, hosted IP, broadband IP telephony, and voice-enabled IM are all examined, and the overall distribution of these options is also examined. The distribution of IP vs. TDM voice lines among businesses that have adopted a VoIP solution is also explored.

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