Perspectives on Delivery Center Locations for BPO -Central & Eastern Europe (CEE)

Published by: Everest Research Institute

Published: Jul. 9, 2007 - 96 Pages

Table of Contents

Section I: Executive summary

Section II: Central & Eastern Europe (CEE) market overview

Size and growth of the CEE market

Examples of supplier and captive presence

Location/city options for delivery centers

Key factors driving complexity in decision-making

Section III: Drivers and approach to location selection

Everest risk-reward framework

Approach/methodology used for location prioritization

Section IV: Relative attractiveness of CEE cities for BPO

How to read this document

Assessment on environment- and infrastructure-related factors

Environment-related factors: Stability, security, risk of natural hazards

Infrastructure-related factors: Connectivity, infrastructure support

Labor-pool analysis

Tertiary educated labor-pool

Level of language skills

Cost-risk analysis

Total operating costs per FTE

Risk analysis: Environment risk, time-to-market risk, labor-availability risk

Trade-off analysis: Cost-risk trade-offs in selection of cities for BPO

Summary of assessment and prioritization of cities

Section V: Additional considerations for location selection

Section VI: City snapshots of prioritized cities

Appendix

Overview of Everest Location Optimization capabilities

Details of assessment of cities across environment and infrastructure related factors

Details of availability of language skills by country/city

Other reports in this series

Abstract

About MarketResearch.com
MarketResearch.com is an online aggregator selling over 160,000 market research reports, company profiles and country profiles from over 600 research firms. Our reports will provide you with the critical business and competitive intelligence you need for strategic planning and marketing research. Coverage includes the US, UK, Europe, Asia and global markets.