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HRO Benchmarks - Scope, Pricing, and Quality

Published by: Everest Research Institute

Published: Jun. 21, 2007 - 87 Pages


Table of Contents


Section I: Introduction

Key objectives

Participant demographics

HR pyramid

Section II: Executive summary

Scope/adoption

Pricing9
Quality

Process deep dive: Training

Section III: Detailed findings

Scope/adoption

Summary

Process scope

Technology

Delivery/implementation models

Retained organization

Offshore adoption

Pricing26��Summary

Pricing model

Overall price-points

Process level price-point

Cost reduction

Quality35��Summary

Target and actual quality

Service-level usage

Process deep-dive: Training

Summary

Process scope

Technology adoption

Offshore adoption

Staff reduction

Degree of standardization

Pricing

Service metrics

Section IV: Implications for key stakeholders

Implications for buyer

Implications for suppliers

Appendix

Detailed charts

Process scope

Service metrics

Glossary of terms

References

Abstract

Based on in-depth interviews and data collected from senior governance teams of Human Resource Outsourcing (HRO) buyers, this report identifies the definitions, metrics, and measures overall and within specific HRO process areas that facilitate optimal realization of the desired outcomes of HRO.

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