BPO Market Update: Indian Supplier Landscape

Published by: Everest Research Institute

Published: May. 1, 2007 - 99 Pages

Table of Contents

Section I: Introduction and key messages

Background and objective

Scope and suppliers

BPO offerings

Key messages

Section II: Indian offshore BPO market overview

Summary

Global Sourcing market size

Leading destinations for offshore Business Process Services

Evolution of Indian Business Process Services market

BPO suppliers (included in study)

Characteristics of key Indian BPO suppliers

Section III: Key market segments

Summary

Revenue by client headquarters

Revenue by industry

Revenue by service offerings

Future growth focus

Section IV: Supplier capability analysis

Summary

Supplier evaluation framework

Supplier ratings

Scale

Geographic reach

Breadth of offerings

Depth of offerings

FAO

Customer service

Financial services vertical-specific

Supplier investment areas

Overview of smaller Indian BPO suppliers

Section V: Beyond labor arbitrage

Summary

Supplier models

Engagement model attributes

Structure

Management

Investment requirements across supplier models

Section VI: Implications for key stakeholders

Implications for buyers

Implications for suppliers

Appendix

Appendix A: Supplier profiles

24/7 Customer

Datamatics Technologies

EXL

Firstsource

Genpact

HCL BPO

IBM Daksh

Infosys BPO

MphasiS

Nipuna

Sutherland

TCS BPO

TransWorks

vCustomer

Wipro BPO

WNS

Appendix B: List of suppliers in other offshore destinations

Appendix C: Glossary of key terms

Appendix D: Everest research references

Abstract

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